AUTHORIZED FEDERAL SUPPLY SERVICE INFORMATION TECHNOLOGY SCHEDULE PRICELIST

Contract Number: # GS-35F-0498N

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICES

SIN 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

          FPDS Code D301 - IT Facility Operation and Maintenance
         FPDS Code D302 - IT Systems Development Services
         FPDS Code D306 - IT Systems Analysis Services
         FPDS Code D307 - Automated Information Systems Design and Integration Services
         FPDS Code D308 - Programming Services
         FPDS Code D310 - IT Backup and Security Services
         FPDS Code D311 - IT Data Conversion Services
         FPDS Code D313 - Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) Services
         FPDS Code D316 - IT Network Management Services
         FPDS Code D317 - Creation/Retrieval of IT Related Automated News Services, Data Services, or Other Information Services (All other information services belong under Schedule 76)
         FPDS Code D399 - Other Information Technology Services, Not Elsewhere Classified

          SIN 132-51 Labor Categories
          SIN 132-51 Labor Rates

SIN 132-52 - ELECTRONIC COMMERCE (EC) SERVICES

              FPDS Code D304 - Value Added Network Services (VANs)
           FPDS Code D304 - E-Mail Services
           FPDS Code D304 - Internet Access Services
           FPDS Code D304 - Navigation Services
           FPDS Code D399 - Other Data Transmission Services, Not Elsewhere Classified - Except Voice and Pager Services

           SIN 132-52 Services & Rates

Tomorrow's Solutions Today (TST)
4956 Wyaconda Road
Rockville, MD 20852
Tel: (301) 881-8050
Fax: (301) 881-4113

www.tst-us.com

Contract Number: # GS-35F-0498N

Period Covered by Contract: April 8 2008 thru April 8, 2013

General Services Administration Federal Supply Service

Products and ordering information in this Authorized FSS Information Technology Schedule Price list are also available on the GSA Advantage! System. Agencies can browse GSA Advantage! by accessing the Federal Supply Service’s Home Page via the Internet at http://www.fss.gsa.gov/

INFORMATION FOR ORDERING OFFICES

1. GEOGRAPHIC SCOPE OF CONTRACT

2. CONTRACTOR'S ORDERING ADDRESS AND PAYMENT INFORMATION

3. LIABILITY FOR INJURY OR DAMAGE

4. STATISTICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD FORM 279

5. FOB DESTINATION

6. DELIVERY SCHEDULE

7. DISCOUNTS

8. TRADE AGREEMENTS ACT OF 1979

9. STATEMENT CONCERNING AVAILABILITY EXPORT PACKING

10. SMALL REQUIREMENTS

11. MAXIMUM ORDER

12. ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTS

13. FEDERAL INFORMATION TECHNOLOGY TELECOMMUNICATION STANDARDS REQUIREMENTS

14. CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2003)

15. CONTRACT ADMINISTRATION FOR ORDERING OFFICES

16. GSA ADVANTAGE!

17. PURCHASE OF OPEN MARKET ITEMS

18. CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS

19. OVERSEAS ACTIVITIES

20. BLANKET PURCHASE AGREEMENTS

21. CONTRACTOR TEAM ARRANGEMENTS

22. INSTALLATION, DEINSTALLATION, REINSTALLATION

23. SECTION 508 COMPLIANCE

24. PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES

25. INSURANCE - WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)

26. SOFTWARE INTEROPERABILITY

27. ADVANCE PAYMENTS

TERMS AND CONDITIONS AS IT APPLIES TO 132-51 AND 132-52

1. SCOPE

2. PERFORMANCE INCENTIVES

3. ORDER

4. PERFORMANCE OF SERVICES

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

6. INSPECTION OF SERVICES

7. RESPONSIBILITIES OF TOMORROW'S SOLUTIONS TODAY (TST)

8. RESPONSIBILITIES OF THE GOVERNMENT

9. INDEPENDENT CONTRACTOR

10. ORGANIZATIONAL CONFLICTS OF INTEREST

11. INVOICES

12. PAYMENTS

13. RESUMES

14. INCIDENTAL SUPPORT COSTS

15. APPROVAL OF SUBCONTRACTS

16. DESCRIPTION OF IT/EC SERVICES AND PRICING

DESCRIPTION OF LABOR CATEGORIES

PRICING SIN 132-51

PRICING AND SERVICES SIN 132-52

USA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMS

BEST VALUE BLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE

BASIC GUIDELINES FOR USING " CONTRACTOR TEAM ARRANGEMENTS "

INFORMATION FOR ORDERING OFFICES

APPLICABLE TO ALL SPECIAL ITEM NUMBERS

SPECIAL NOTICE TO AGENCIES: Small Business Participation

SBA strongly supports the participation of small business concerns in the Federal Supply Schedules Program. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed?against the Federal Supply Schedules, and to report accomplishments against these goals.

For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage!® on-line shopping service (http://www.gsaadvantage.gov/). The catalogs/pricelists, GSA Advantage!® and the Federal Supply Service Home Page (http://www.fss.gsa.gov/)contain information on a broad array of products and services offered by small business concerns.

This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.

For orders exceeding the micropurchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.

1. Geographic Scope of Contract:

   Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

   Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

      [X]        The Geographic Scope of Contract will be domestic and overseas delivery.
      [ ]           The Geographic Scope of Contract will be overseas delivery only.
      [ ]           The Geographic Scope of Contract will be domestic delivery only.

For Special Item Number 132-53 Wireless Services ONLY, if awarded, list the limited geographic coverage area:

2. Contractor's Ordering Address and Payment Information:

For Faxed Orders, transmit to:

   Orders - Government Dept
   Fax: (301) 881-4113

For Mailed Orders, address to:

    Tomorrow's Solutions Today (TST)
     4956 Wyaconda Road
     Rockville, MD 20852
     Attn: Kevin Dziekonski

TST accepts Government purchase cards for payments equal to or less than the micro-purchase threshold for oral or written delivery orders. Government purchase cards will be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

The following telephone number(s) can be used by ordering agencies to obtain technical and/or ordering assistance:

    Contact: Kevin Dziekonski or Mike Williams
    Tel: (301) 881-8050
    Email:Inquiries@TST-US.com

3. Liability for Injury or Damage:

TST shall not be liable for any injury to Government personnel or damage to Government property arising from the use of equipment maintained by TST, unless such injury or damage is due to the fault or negligence of TST.

4. Statistical Data for Government Ordering Office Completion of Standard Form 279:

Block 9: Modification Under Federal Schedule: SF-30 Modification PO-006 Dated: 01-23-2009
Block 16: Data Universal Numbering System (DUNS) Number: 82-9024491
Block 30: Type of Contractor: 8a, D, DV, V, S

8a - SBA Certified 8(a) Firm
D - SBA Certified Small Disadvantaged Business
DV - Service Disabled Veteran Owned Small Business
V - Veteran Owned Small Business
S - Small Business

Block 31: Woman-Owned Small Business: No
Block 36: Taxpayer Identification Number (TIN): 52-2271671

4a. CAGE Code: 1TXE3
4b. Contractor has registered with the Central Contractor Registration (CCR) Database.

5. FOB Destination:

All prices are inclusive of shipping costs to destination within the 48 contiguous States and the District of Columbia.

6. Delivery Schedule:

6a. TIME OF DELIVERY:
The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as negotiated in each delivery order with the ordering agency.

6b. URGENT REQUIREMENTS:
When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering agency, agencies are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering agency, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

7. Discounts:

Prices shown are NET Prices; Basic Discounts have been deducted.

7a. Prompt Payment: 1% - 20 days from receipt of invoice or date of acceptance, whichever is later.
7b. Quantity: None
7c. Dollar Volume: None
7d. Government Educational Institutions: 1% - 20 days from receipt of invoice or date of acceptance, whichever is later.
7e. Other: None

8. Trade Agreements Act of 1979, as amended:

All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

9. Statement Concerning Availability of Export Packing:

Not Applicable.

10. Small Requirements:

The minimum dollar value of orders to be issued is $100.00

11. Maximum Order (All dollar amounts are exclusive of any discount for prompt payment.):

a. The Maximum Order value for the following Special Item Numbers (SINs) is $500,000:

Special Item Number 132-51 - Information Technology (IT) Professional Services
Special Item Number 132-52 - Electronic Commerce (EC) Services

b. The Maximum Order value for the following Special Item Numbers (SINs) is $25,000:

Special Item Number 132-50 - Training Courses.

12. Ordering Procedures For Federal Supply Schedule Contracts:

Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when placing an order or establishing a BPA for supplies or services. These procedures apply to all schedules.

a. FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of work.

b. FAR 8.405-2 Ordering procedures for services requiring a statement of work.

13. Federal Information Technology/Telecommunication Standards Requirements:

Federal departments and agencies acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply with Federal Information Processing Standards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by ordering offices, shall be responded to promptly by TST Inc.

13.1 Federal Information Processing Standards Publications (FIPS PUBS):

Information Technology products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Information concerning their availability and applicability should be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.

13.2 Federal Telecommunication Standards (FED-STDS):

Telecommunication products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information concerning the availability of FED-STDS should be obtained from the GSA, Federal Supply Service, Specification Section, 470 East L' Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202)619-8925. Please include a self-addressed mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number (301)975-2833.

14. Contractor Tasks/Special Requirements (C-FSS-370) (NOV 2003) :

a. Security Clearances: The Contractor may be required to obtain/possess varying levels of security clearances in the performance of orders issued under this contract. All costs associated with obtaining/possessing such security clearances should be factored into the price offered under the Multiple Award Schedule.

b. Travel: The Contractor may be required to travel in performance of orders issued under this contract. Allowable travel and per diem charges are governed by Pub .L. 99-234 and FAR Part 31, and are reimbursable by the ordering agency or can be priced as a fixed price item on orders placed under the Multiple Award Schedule. Travel in performance of a task order will only be reimbursable to the extent authorized by the ordering agency. The Industrial Funding Fee does NOT apply to travel and per diem charges.

c. Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be required to obtain/possess any variety of certifications, licenses and accreditations for specific FSC/service code classifications offered. All costs associated with obtaining/ possessing such certifications, licenses and accreditations should be factored into the price offered under the Multiple Award Schedule program.

d. Insurance: As a commercial practice, the Contractor may be required to obtain/possess insurance coverage for specific FSC/service code classifications offered. All costs associated with obtaining/possessing such insurance should be factored into the price offered under the Multiple Award Schedule program.

e. Personnel: The Contractor may be required to provide key personnel, resumes or skill category descriptions in the performance of orders issued under this contract. Ordering activities may require agency approval of additions or replacements to key personnel.

f. Organizational Conflicts of Interest: Where there may be an organizational conflict of interest as determined by the ordering agency, the Contractor's participation in such order may be restricted in accordance with FAR Part 9.5.

g. Documentation/Standards: The Contractor may be requested to provide products or services in accordance with rules, regulations, OMB orders, standards and documentation as specified by the agency's order.

h. Data/Deliverable Requirements: Any required data/deliverables at the ordering level will be as specified or negotiated in the agency's order.

i. Government-Furnished Property: As specified by the agency's order, the Government may provide property, equipment, materials or resources as necessary.

j. Availability of Funds: Many Government agencies' operating funds are appropriated for a specific fiscal year. Funds may not be presently available for any orders placed under the contract or any option year. The Government's obligation on orders placed under this contract is contingent upon the availability of appropriated funds from which payment for ordering purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are available to the ordering Contracting Officer.

k. Overtime: For professional services, the labor rates in the Schedule should not vary by virtue of the Contractor having worked overtime. For services applicable to the Service Contract Act (as identified in the Schedule), the labor rates in the Schedule will vary as governed by labor laws (usually assessed a time and a half of the labor rate).

15. Contract Administration for Ordering Activities:

Any ordering office, with respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the Government’s convenience, and (m) Termination for Cause (See C.1.)

16. GSA Advantage!:

GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but not limited to:

(1) Manufacturer;
(2) Manufacturer's Part Number; and
(3) Product categories.

Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: Netscape). The Internet address is http://www.gsaadvantage.gov/.

17. Purchase of Open Market Items:

NOTE: Open Market Items are also known as incidental items, non contract items, non-Schedule items, and items not on a Federal Supply Schedule contract. ODCs (Other Direct Costs) are not part of this contract and should be treated as open market purchases. Ordering Activities procuring open market items must follow FAR 8.402(f).

For administrative convenience, an ordering office contracting officer may add items not on the Federal Supply Multiple Award Schedule (MAS) -- referred to as open market items -- to a Federal Supply Schedule blanket purchase agreement (BPA) or an individual task or delivery order, only if-

(1) All applicable acquisition regulations pertaining to the purchase of the items not on the Federal Supply Schedule have been followed (e.g., publicizing (Part 5), competition requirements (Part 6), acquisition of commercial items (Part 12), contracting methods (Parts 13, 14, and 15), and small business programs (Part 19));

(2) The ordering office contracting officer has determined the price for the items not on the Federal Supply Schedule is fair and reasonable;

(3) The items are clearly labeled on the order as items not on the Federal Supply Schedule; and

(4) All clauses applicable to items not on the Federal Supply Schedule are included in the order.

18. Contractor Commitments, Warranties and Representations:

a. For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Time of delivery/installation quotations for individual orders;

(2) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

b. The above is not intended to encompass items not currently covered by the GSA Schedule contract.

19. Overseas Activities:

The terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of equipment in areas listed in the price list outside the 48 contiguous states and the District of Columbia, except as indicated below:

Upon request of the Contractor, the Government may provide the Contractor with logistics support, as available, in accordance with all applicable Government regulations. Such Government support will be provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel whose services are exclusively required for the fulfillment of the terms and conditions of this contract.

20. Blanket Purchase Agreements:

Federal Acquisition Regulation (FAR) 13.303-1(a) defines Blanket Purchase Agreements (BPA's) as a simplified method of filling anticipated repetitive needs for supplies or services by establishing charge accounts with qualified sources of supply. The use of Blanket Purchase Agreements under the Federal Supply Schedule Program is authorized in accordance with FAR 13.303-2(c)(3), which reads, in part, as follows:

BPA's may be established with Federal Supply Schedule Contractors, if not inconsistent with the terms of the applicable schedule contract.

Federal Supply Schedule contracts contain BPA provisions to enable schedule users to maximize their administrative and purchasing savings. This feature permits schedule users to set up accounts with Schedule Contractors to fill recurring requirements. These accounts establish a period for the BPA and generally address issues such as the frequency of ordering and invoicing, authorized callers, discounts, delivery locations and times. Agencies may qualify for the best quantity/volume discounts available under the contract, based on the potential volume of business that may be generated through such an agreement, regardless of the size of the individual orders. In addition, agencies may be able to secure a discount higher than that available in the contract based on the aggregate volume of business possible under a BPA. Finally, Contractors may be open to a progressive type of discounting where the discount would increase once the sales accumulated under the BPA reach certain prescribed levels. Use of a BPA may be particularly useful with the new Maximum Order feature. See the Suggested Format, contained in this Schedule Price list, for customers to consider when using this purchasing tool.

21. Contractor Team Arrangements:

Contractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This includes compliance with Clauses 552.238-74, Contractor's Reports of Sales and 552.238-76, Industrial Funding Fee, i.e., each contractor (team member) must report sales and remit the IFF for all products and services provided under its individual contract.

22. Installation, Deinstallation, Reinstallation:

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall receive less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The requisitioning activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8.

23. Section 508 Compliance:

Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following address:

www.tst-us.com/section508

The EIT standard can be found at:

www.Section508.gov

24. Prime Contractor Ordering From Federal Supply Schedules:

Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on behalf of a Federal Agency, shall follow the terms of the applicable schedule and authorization and include with each order

(a) A copy of the authorization from the Agency with whom the contractor has the prime contract (unless a copy was previously furnished to the Federal Supply Schedule contractor); and

(b) The following statement:

This order is placed under written authorization from _______ dated _______. In the event of any inconsistency between the terms and conditions of this order and those of your Federal Supply Schedule contract, the latter will govern.

25. Insurance - Work on a Government Installation: (JAN 1997)(FAR 52.228-5):

(a) The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.

(b) Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective—

(1) For such period as the laws of the State in which this contract is to be performed prescribe; or

(2) Until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

(c) The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and shall make copies available to the Contracting Officer upon request.

26. Software Interoperability:

Offerors are encouraged to identify within their software items any component interfaces that support open standard interoperability. An item's interface may be identified as interoperable on the basis of participation in a Government agency-sponsored program or in an independent organization program. Interfaces may be identified by reference to an interface registered in the component registry located at http://www.core.gov.

27. Advance Payments:

A payment under this contract to provide a service or deliver an article for the United States Government may not be more than the value of the service already provided or the article already delivered. Advance or pre-payment is not authorized or allowed under this contract. (31 U.S.C. 3324)

Back to the Table of Contents

TERMS AND CONDITIONS APPLICABLE TO ITEM NUMBERS 132-51 AND 132-52

APPLICABLE TO INFORMATION TECHNOLOGY (IT)PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51) AND ELECTRONIC COMMERCE (EC) SERVICES (SPECIAL ITEM NUMBER 132-52)

1. Scope:

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services and Special Item Number 132-52 Electronic Commerce Services apply exclusively to IT/EC Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor's facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. Performance Incentives:

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this clause.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity's mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. Order:

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. Performance of Services:

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering office.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT/EC Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. Stop-Work Order (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. Inspection of Services:

The Inspection of Services–Fixed Price (AUG 1996) (Deviation – May 2003) clause at FAR 52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection–Time and Materials and Labor-Hour (JAN 1986) (Deviation – May 2003) clause at FAR 52.246-6 applies to time and materials and labor ¬hour orders placed under this contract.

7. Responsibilities of Tomorrow's Solutions Today (TST):

TST shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 Rights in Data - General, may apply.

8. Responsibilities of the Government:

Subject to security regulations, the ordering office shall permit Contractor access to all facilities necessary to perform the requisite IT/EC Services.

9. Independent Contractor:

All IT/EC Services performed by TST under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the Government.

10. Organizational Conflicts of Interest:

a. Definitions

"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

"Contractor and its affiliates" and "Contractor" or its affiliates" refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An "Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor's or its affiliates' objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. Invoices:

The Contractor, upon completion of the work ordered, shall submit invoices for IT/EC services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. Payments:

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time and materials orders, the Payments under Time and Materials and Labor Hour Contracts at FAR 52.232-7 (DEC 2002), (Alternate II – Feb 2002) (Deviation – May 2003) applies to time and materials orders placed under this contract. For labor hour orders, the Payment under Time and Materials and Labor Hour Contracts at FAR 52.232-7 (DEC 2002), (Alternate II – Feb 2002) (Deviation – May 2003)) applies to labor hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. Resumes:

Resumes shall be provided to the GSA Contracting Officer or the user agency upon request.

14. Incidental Support Costs:

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering agency in accordance with the guidelines set forth in the FAR.

15. Approval of Subcontracts:

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. Description of IT/EC Services and Pricing:

a. The Contractor shall provide a description of each type of IT/EC Service offered under Special Item Numbers 132-51 and 132-52. IT/EC Services should be presented in the same manner as the Contractor sells to its commercial and other Government customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b. Pricing for all IT/EC Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices.

The following is an example of the manner in which the description of a commercial job title should be presented:

EXAMPLE:

System Engineer

Minimum/General Experience: Three (3) years of technical experience which applies to systems analysis and design techniques for complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, conducts feasibility studies.

Minimum Education: Bachelor's Degree in Computer Science

Back to Terms & Conditions For 132-51 and 132-52

DESCRIPTION OF LABOR CATEGORIES

Program Director

Minimum/General Experience
The Program Director (PD) shall have a minimum of fifteen years project experience, including six years management experience. The remainder may be specialized or general experience in project development from inception to implementation, with a demonstrated ability to provide guidance and direction in tasks similar to those identified in the Statement of Work.

Project Managers, also called Task Order Managers on some contracts, report to the Program Director on large-scale contracts.

Functional Responsibility
The PD shall direct, plan, organize, control and manage the program to ensure that all contractual obligations are fulfilled in an efficient and timely manner.

The PD must be able to:

Manage multiple projects, Indefinite Delivery/Indefinite Quantity contract vehicles, and/or tasks
Serve as the contractor's point of contact with the government contracting officer and the government contracting officer's representative
Formulate and enforce work standards, develop schedules, review work discrepancies, and communicate agency policies, purposes, and goals to subordinates
Manage and control funds and resources
Monitor the program budget at the top level, staff the program with qualified personnel, and ensure the schedule and deliverables are in compliance with the contract and the delivery orders
Monitor the program budget at the top level
Staff the program with qualified personnel
Ensure the schedule and deliverables are in compliance with the contract and the delivery orders
May have profit/loss responsibility
May represent company on contractual issues relating to contract execution

Minimum Education
The individual shall possess a Bachelor of Science degree (bachelor's degree) or higher in relevant or related field. A master's degree in a relevant or related discipline may be substituted for three years of experience.

Project Manager

Minimum/General Experience
The Project Manager (PM), also called Task Order Manager on larger task order contracts, shall have a minimum of five years project experience, including three years management experience. The remainder may be specialized or general experience in project development from inception to implementation, with a demonstrated ability to provide guidance and direction in tasks similar to those identified in the Statement of Work.

Functional Responsibility
The Project Manager shall direct, plan, organize, control and manage the task to ensure that all contractual obligations are fulfilled in an efficient and timely manner.

The Project Manager must be able to:

Manage multiple concurrent analysis and development tasks
Serve as the contractor's point of contact with the government contracting officer and the government contracting officer's representative
Formulate and enforce work standards, develop schedules, review work discrepancies, and communicate agency policies, purposes, and goals to subordinates
Manage and control funds and resources
Monitor the program budget at the top level
Staff the program with qualified personnel
Ensure the schedule and deliverables are in compliance with the contract and the delivery orders

Minimum Education
The individual shall possess a Bachelor of Science degree (bachelor's degree) or higher in Engineering, Computer Science, Information Systems Management, Logistics, Management, or a related field. A master's degree in any of the above mentioned disciplines may be substituted for three years of experience. PMP certification may be required.

Senior Subject Matter Expert

Minimum/General Experience
The Senior Subject Matter Expert (SME) shall have a minimum of fifteen years professional experience, including a minimum of ten years specialized experience in either functional domains (e.g., finance, personnel, acquisition, etc.) or technical disciplines (e.g., computer security, network engineering, etc.). The remainder may be specialized or general experience in a particular area, with a demonstrated ability to provide guidance and direction in tasks similar to those identified in the Statement of Work. The Senior SME will act as a knowledgeable authority over one or more of the top-level subject topics. The Senior SME may have extensive experience as a Subject Matter Expert, Project Manager and/or Program Manager.

Functional Responsibility
The Senior SME serves as a technical expert in areas relevant to a particular project. The Senior SME produces and/or reviews substantive and/or complex technical documentation reflecting detailed knowledge of technical areas as identified in the Statement of Work. Documentation subjects include but are not limited to systems design, system architecture, feasibility studies, and system specifications.

The Senior Subject Matter Expert will:

Provide technical expertise
Provide input on task performance, including the order of performance steps, schedules and milestones, and deliverables
Provide the performance objectives
Provide input, review, and quality assurance on designing and developing processes and programs

Minimum Education
The Senior SME shall possess a master's degree or higher in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field. A Ph.D. may be required depending on the task order/contract requirements.

Subject Matter Expert

Minimum/General Experience
The Subject Matter Expert (SME) shall have a minimum of eight years professional experience, including a minimum of five years specialized experience in either functional domains (e.g., finance, personnel, acquisition, etc.) or technical disciplines (e.g., computer security, network engineering, etc.). The remainder may be specialized or general experience in a particular area, with a demonstrated ability to provide guidance and direction in tasks similar to those identified in the Statement of Work. The SME will act as a knowledgeable authority over one or more of the top-level subject topics. The SME may have extensive experience as a technical leader and/or Project Manager.

Functional Responsibility
The SME serves as a technical expert in areas relevant to a particular project. The SME produces and/or reviews substantive and/or complex technical documentation reflecting detailed knowledge of technical areas as identified in the Statement of Work. Documentation subjects include but are not limited to systems design, system architecture, feasibility studies, and system specifications.

The Subject Matter Expert will:

Provide technical expertise
Provide input on task performance, including the order of performance steps, schedules and milestones, and deliverables
Provide the performance objectives
Provide input, review, and quality assurance on designing and developing processes and programs

Minimum Education
The SME shall possess a Bachelor of Science degree (bachelor's degree) or higher in Engineering, Computer Science, Information Systems Management, Logistics, Management, or a related field. A master's degree in any of the above mentioned disciplines may be substituted for three years of experience. A Ph.D. may be required depending on the task order/contract requirements.

Quality Assurance Manager

Minimum/General Experience
The Quality Assurance Manager (QA Manager) must have at least seven years of general experience, and four years of specialized experience.

Functional Responsibility
The QA Manager is responsible for reviewing contract deliverables.

The QA Manager will:

Develop and/or implement QA policies and procedures
Review all task orders and contracts for consistency and address all discrepancies in a timely fashion
Upon review completion and error correction, the QA Manager will inform project manager deliverable is approved for release to the government
Ensure all required reports and deliverables are submitted in a timely fashion
Assist in the design or development of new or improved contract administration practices, resulting in a high performance level in compliance with contract requirements
Interface with the corporate and project management to review quality assurance activities for consistency with the company's policy and adherence to the contract's requirements

Additionally, the individual may function as contract administrator on the task/project.

This includes:

Being responsible for receiving and processing all government orders
Assuring contract practices comply with the government regulations stipulated within the executed contract

Minimum Education
The QA Manager must have a bachelor's degree in relevant or related field. A master's degree is preferred, but not required. A Ph.D. may be required depending on the task order/contract requirements.

Senior Systems Analyst

Minimum/General Experience
The Senior Systems Analyst shall have a minimum of eight years of experience in the design, development, testing, implementation, and technical management of automated information systems and two years management level experience. The individual shall also understand systems design and operations, have knowledge of programming, possess an ability to analyze the impact of implementing new systems into existing systems, and have the experience to ensure that all system requirements are thoroughly reviewed and documented.

Functional Responsibility
The Senior Systems Analyst may work as the group leader to identify, define and document program requirements. The individual shall be able to analyze, develop, and evaluate, improvements in methods, procedures and techniques for the targeted systems. The Senior Systems Analyst shall interact with the technical staff and the customer to ensure requirements for developing and enhancing systems are satisfied. This individual shall interface directly with the Project Manager for all activities related to the technical design and development of systems. This individual may operate in a supervisory function or as a Technical Lead.

The Senior Systems Analyst must:

Serve as the technical lead for the Project Manager in developing specific functional capabilities and fielding systems and/or software to designated sites
Provide alternatives, recommendations, and assistance in the development, integration, and installation of automated information system capabilities
Interface with users to obtain status and recommendations concerning operations and enhancements to automated systems

Specialized experience includes:

Analysis and design of applications
Knowledge of current storage and retrieval methods
Demonstrated ability to formulate specifications for other technical staff to use (e.g., coding, testing, debugging, etc.)
Proven ability to work independently or under only general direction

Minimum Education
The Senior Systems Analyst shall possess a bachelor's degree or higher in Information Systems, Computer Science, or a related field. A master's degree in any of the above mentioned disciplines may be substituted for three years of experience.

Systems Analyst

Minimum/General Experience
The Systems Analyst shall have three to five years of experience in all aspects of the systems analysis discipline. The individual shall possess specialized experience in system hardware; operating systems; object-oriented analysis, design, and programming methodologies; structured analyses; integrated computer-aided software engineering (I-CASE) tools; and software development and debugging tools as they relate to the requirements of the specific delivery orders.

Functional Responsibility
The Systems Analyst shall perform functional and system analyses of customer requirements and shall be responsible for the development of functional specifications.

Responsibilities include:

Designing, developing and applying systems; performing requirements analysis; analyzing, developing, designing code, testing and modifying software programs
Providing technical guidance to programmers and analysts
Interacting with the technical staff, functional analysts, field sites, and the customer in the technical aspects of the design, development, testing, and implementation of systems
Participating in system design efforts and software development
Collecting and analyzing data from legacy systems
Directing data reduction and processing
Providing alternatives, recommendations, and assistance in the development, integration, and installation of automated information system capabilities
Interfacing with users to obtain status and recommendations concerning operations and enhancements to automated systems

Minimum Education
The Systems Analyst shall possess a bachelor’s degree or higher in Computer Science, Information Systems Management, or a related technical discipline. A minimum of ten years of experience acquired through progressively responsible positions, such as supervisory, technical, or staff coordination duties can be substituted for a bachelor’s degree. A master’s degree in any of the above mentioned disciplines may be substituted for three years general experience.

Senior Business Process Reengineering Specialist

Minimum/General Experience
The Senior Business Process Reengineering Specialist must have a minimum of fifteen years of experience, of which at least ten must be specialized. Specialized experience may include facilitation, training, methodology development and evaluation, process reengineering, identifying best practices, change management, and business management.

Functional Responsibility
The Senior Business Process Reengineering Specialist shall apply process improvement and reengineering methodologies and principles to conduct process modernization projects.

The Senior Business Process Reengineering Specialist shall:

Interact with the technical and functional analysts, acting as a key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts
Use activity and data modeling
Develop modern business methods
Identify best practices
Identify and assess performance measurements
Provide group facilitation, interviewing, and additional forms of knowledge transfer

Minimum Education
This individual must have a bachelor's degree in a related discipline. A master's degree can be substituted for two years general or specialized experience.

Business Process Reengineering Specialist

Minimum/General Experience
The Business Process Reengineering Specialist must have a minimum of ten years of experience, of which at least eight must be specialized. Specialized experience may include facilitation, training, methodology development and evaluation, process reengineering, identifying best practices, change management, and business management.

Functional Responsibility
The Business Process Reengineering Specialist shall apply process improvement and reengineering methodologies and principles to conduct process modernization projects.

The Business Process Reengineering Specialist shall:

Interact with the technical and functional analysts, acting as a coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts
Use activity and data modeling
Develop modern business methods
Identify best practices
Identify and assess performance measurements
Provide group facilitation, interviewing, and additional forms of knowledge transfer

Minimum Education
This individual must have a bachelor's degree in a related discipline. A master's degree can be substituted for two years general or specialized experience.

Senior Data Security Specialist

Minimum/General Experience
The Senior Data Security Specialist must have eight to fifteen years of experience and possess a working knowledge in several of the following areas: understanding of business security practices and procedures, knowledge of current security tools available including hardware/software/VPN firewalls and their implementation, different communication protocols, encryption techniques/tools, and a familiarity with commercial products (e.g., DNS, RSA, Smartcard, Cyberguard, BBN, TimeStep), NIST directives and guidelines, DISA guidelines, FISMA, and current Internet/EC technology.

Functional Responsibility
The Senior Data Security Specialist provides support to plan, coordinate, and implement the organization's information security. This individual will also support facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of firewall and other related security issues on LANs/WANs.

Minimum Education
The Senior Data Security Specialist must have a bachelor's degree in Computer Science or relevant area. A master's degree is preferred, but not required.

Data Security Specialist

Minimum/General Experience
The Data Security Specialist must have four to eight years of experience and possess a working knowledge in several of the following areas: business security practices and procedures, current security tools available including hardware/software/VPN firewalls and their implementation, different communication protocols, encryption techniques/tools; and a familiarity with commercial products (e.g., DNS, RSA, Smartcard, Cyberguard, BBN, TimeStep), NIST directives and guidelines, DISA guidelines, FISMA and current Internet/EC technology.

Functional Responsibility
The Data Security Specialist provides support to plan, coordinate, and implement the organization's information security. This individual will also support facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of firewall, and other related security issues on LANs/WANs. This person will assist in conducting risk assessments, drafting security policies, preparing systems for certification and accreditation according to national standards, and draft appropriate documentation.

Minimum Education
The Data Security Specialist must have a bachelor's degree in Computer Science or relevant area. A master's degree may be substituted for two years of experience.

Senior Information Technology Architect

Minimum/General Experience
The Senior Information Technology (IT) Architect must have eight to fifteen years of experience designing architecture, including software, hardware, and communications, to support all requirements of the project; as well as to provide for present and future cross-functional requirements and interfaces

Functional Responsibility
The Senior IT Architect establishes system information requirements using analysis of the Information Engineer(s) in the development of Enterprise-wide or large-scale information systems. The Senior IT Architect ensures these systems are compatible, and in compliance, with the standards for open systems architectures, the Open Systems Interconnection and ISO reference models.

This individual also ensures compatibility and compliance with accepted standards (e.g., IEEE Open Systems Environment reference model) as applied to the implementation and specification of Information Management solutions to the application platform, across the application program interface, and to the external environment/software application.

The Senior IT Architect ensures that the common operating environment is TAFIM compliant. This individual also conducts an analytical and systematic evaluation of problems of workflows, organization, and planning and develops appropriate corrective action. The Senior IT Architect also provides daily supervision and direction to staff.

Minimum Education
The Senior IT Architect must have a bachelor's degree in Computer Science or relevant area. A master's degree is preferred, but not required. A Ph.D. may be substituted for four years of experience.

Information Technology Architect

Minimum/General Experience
The Information Technology (IT) Architect must have four to eight years of experience designing architecture, including software, hardware, and communications to support the requirements of the project; as well as to provide for present and future cross-functional requirements and interfaces.

Functional Responsibility
The IT Architect establishes system information requirements using analysis of the Information Engineer(s) in the development of Enterprise-wide or large-scale information systems. The IT Architect ensures these systems are compatible, and in compliance, with the standards for open systems architectures, the Open Systems Interconnection and ISO reference models.

This individual also ensures compatibility and compliance with accepted standards (e.g., IEEE Open Systems Environment reference model) as applied to the implementation and specification of Information Management solutions to the application platform, across the application program interface, and to the external environment/software application.

The IT Architect ensures that the common operating environment is TAFIM compliant. This individual also conducts an analytical and systematic evaluation of problems of workflows, organization, and planning and develops appropriate corrective action. The IT Architect also provides daily supervision and direction to staff in the absence of the Senior IT Architect.

Minimum Education
The IT Architect must have a bachelor's degree in Computer Science or relevant area. A master's degree is preferred, but not required. A Ph.D. may be substituted for four years of experience.

Process Engineer Subject Matter Expert (SME)

Minimum/General Experience
The Process Engineer SME shall execute the relevant process assessments, manage a process implementation team, and make recommendations to management/stakeholders concerning process infrastructure, implementation and documentation concerning CMMI, ISO, ITIL or Six Sigma.

Functional Responsibility
The Programmer/Analyst will analyze existing and proposed software programs and applications for potential utilization in the design and development of new or modified software programs and applications. Responsibilities include information systems design and development, client/server applications design and development, full lifecycle support, requirements analysis, full development process, and applications testing, debugging, documentation, and modification.

The Programmer/Analyst must be able to:

Performs relevant assessments as an individual or as part of a team
Designs process implementation plan
Manages a team implementing the relevant process/quality framework
Provides recommendations to management/stakeholders
Ensures deliverables are executed in a timely manner
Interfaces with the customer

Minimum Education
The Process Engineer SME shall have at least 10 years experience in assessments, leading and managing a team implementing and documenting process architecture. The individual shall possess a bachelor's degree in Computer Information Systems or Computer Science, a master's degree in Computer Information Systems or Computer Science is desirable, as well as the highest level of process/quality certifications within the relevant framework.

Process Engineer III

Minimum/General Experience
The Process Engineer III shall design solutions and make recommendations to management/stakeholders concerning process infrastructure, and will support implementation and documentation concerning CMMI, ISO, ITIL or Six Sigma. A minimum of 6-10 yrs of managing, leading process/quality service architecture and implementation is required.

Functional Responsibility

Designs process implementation plan
Manages a team implementing the relevant process/quality framework
Provides recommendations to management/stakeholders
Ensures deliverables are executed in a timely manner
Interfaces with the customer

Minimum Education
Basic relevant certifications required. Relevant advanced certifications are desired and will substitute for 4-6 yrs of experience. BS in Computer Information Systems or Computer Science desired.

Process Engineer II

Minimum/General Experience
The Process Engineer II shall design solutions and make recommendations to management/stakeholders concerning process infrastructure, will support implementation and documentation concerning CMMI, ISO, ITIL or Six Sigma. A minimum 4-6 yrs of managing and leading process architecture and implementation.

Functional Responsibility

Designs process implementation plan
Manages a team implementing the relevant process/quality framework
Provides recommendations to management/stakeholders
Ensures deliverables are executed in a timely manner
Interfaces with the customer

Minimum Education
This individual must have a Bachelor's degree in a related discipline. A Master's degree can be substituted for two years general and specialized experience.

Process Specialist

Minimum/General Experience
The Process Specialist shall assist the team in implementing and documenting the relevant process/quality framework.

Functional Responsibility

Act as a team member in implementing the relevant process framework
Assist in providing process documentation
Provide input and review process documentation
Provide support in all phases of process implementation

Minimum Education
Basic certifications required. 4-5 yrs of team experience implementing and documenting the relevant process framework. BS in Computer Information Systems desired.

Technical Writer III

Minimum/General Experience
The Technical Writer III must have a minimum of eight years experience in creating, analyzing, developing, writing, and editing printed manuals, presentations, specifications, process or data flow diagrams, and complex analytical and technical reports. Specific experience with documentation in accordance with military or other standards may be required on specific tasks or contracts.

The Technical Writer III must be proficient in word processing and presentation software applications, and proficient in graphics and spreadsheet applications.

The Technical Writer III must possess excellent communication skills, both oral and written.

Functional Responsibility
The Technical Writer III will work both independently and under the direction of the Project Manager or Project Technical Lead, or in conjunction with other members of the Management team, to achieve satisfactory completion of all required documentation deliverables related to each project. The Technical Writer III will assume responsibility for generation and distribution of, or compliance with, all pertinent document templates, and style sheets, appearance of deliverable documentation, to insure a consistent, professional appearance to all published documents. The Technical Writer III will coordinate with, and provide guidance to, project team members as required in the preparation and formatting of preliminary findings and draft reports for completion or assignment to the writing staff.

The Technical Writer III must possess working knowledge of desktop publishing applications and tools.

The Technical Writer III must be able to:

Coordinate with and assist professionals in the development, preparation, editing, writing, updating, and printing of technical system and program specification documentation and process or data flow diagrams associated with the development and maintenance of automated information systems
Create, update, edit, and proofread technical content
Generate documentation in both paper and online
Work with other writers, trainers, and engineers to prepare contract deliverables

The Technical Writer III will directly manage the efforts of the writing staff, and when requested, offer supervisory assistance to members of the Technical Team participating in the documentation process.

The Technical Writer III will be responsible for managing, maintaining, and updating the Project Documentation Library, in accordance with client objectives and project requirements.

The Technical Writer will assume a lead role in maintaining and upgrading the skill sets of, and the applications and tools available to, the technical writing staff.

Minimum Education
The Technical Writer III must have a bachelor's degree in English, Journalism, or related field, or ten years related technical writing experience. A master's degree may be substituted for four years of experience.

Technical Writer II

Minimum/General Experience
The Technical Writer II must have five to eight years of experience in analyzing, developing, organizing, preparing, writing, and editing printed manuals, presentations, processes or data flow diagrams, and complex analytical and technical reports.

Specific experience with documentation in accordance with military or other standards may be required on specific tasks or contracts.

The Technical Writer II shall interact with the technical staff, analysts, programmers, and the customer in the development, preparation, presentation, and publication of applications concepts, information, instructions, procedures, and reports. The Technical Writer II shall coordinate, assemble, review, research, edit, update, analyze, and prepare technical reports both in hard copy and electronically.

The Technical Writer II must be proficient in word processing and presentation software applications, and proficient in graphics and spreadsheet applications.

Functional Responsibility
The Technical Writer II will work under the direction of the Senior Technical Writer, Project Manager, or Technical Lead.

The Technical Writer II will coordinate, assemble, review, research, edit, update, analyze, and prepare technical reports both electronically and in hard copy.

The Technical Writer II must be able to:

Communicate facts and ideas orally and in writing, and provide information to individuals and groups
Supervise the development, preparation, editing, writing, updating, and printing of technical system and program specification documentation and process or data flow diagrams associated with the development and maintenance of automated information systems
Maintain the status of writing projects and set timely goals and dates for completion
Write, edit, and deliver technical documentation
Manage, create, and update technical content
Use word processing, financial/spreadsheet, presentation graphics, and desktop publishing applications and tools

Minimum Education
The Technical Writer II must have an associate's degree in English, Journalism, or a related field, or five to eight years technical writing experience. A bachelor's degree may be substituted for four years of experience.

Technical Writer I

Minimum/General Experience
The Technical Writer I must have one to three years of experience in analyzing, developing, organizing, preparing, writing, and editing printed manuals, presentations, processes or data flow diagrams, and complex analytical and technical reports.

Specific experience with documentation in accordance with military or other standards may be required on specific tasks or contracts.

The Technical Writer I must be proficient in word processing and presentation software applications, and proficient in graphics and spreadsheet applications.

Functional Responsibility
The Technical Writer I will work under the direction of the senior Technical Writer, Project Manager, or Technical Lead. The Technical Writer I will coordinate, assemble, review, research, edit, update, analyze, and prepare technical reports both electronically and in hard copy.

The Technical Writer I must be able to:

Use word processing, financial/spreadsheet, presentation graphics, and desktop publishing applications and tools
Coordinate with and assist professionals in the development, preparation, editing, writing, updating, and printing of technical system and program specifications documentation and process or data flow diagrams associated with the development and maintenance of automated information systems
Create, update, edit, and proofread technical content
Generate documentation in both paper and online formats
Work with other writers, trainers, and engineers to prepare contract deliverables

Minimum Education
The The Technical Writer I must have an associate's degree in English, Journalism, or related field, or three years technical writing experience.

Data Storage Specialist III

Minimum/General Experience
The Help Desk Support Technician must have three to five years of experience working in area directly relating to help desk and must have excellent communication skills.

Functional Responsibility
Strong communication skills are required to engage with the Data Security Specialist, Enterprise Architect, System Engineer, and development teams in design and driving through innovation and efficiency.

The Data Storage Specialist III will:

Possess an advanced understanding of storage concepts and key dependant technologies
Understand the client environment, its infrastructure, growth strategy, initiatives and priorities
Understand the portfolio of specific applications and their behavior
Ensure compliance with client-specific regulations and environmental controls
Understand the data architecture, information retention policies, usage patterns, distribution mechanisms, business resiliency requirements and business continuity (DR) approach of the client environment
Direct the apportionment of applications on standard storage for optimal performance
Cooperate with the Enterprise Architect to determine tiers of storage, latency requirements, level of mirroring, replication, and absolute sizing
Formulate strategies for optimization (e.g. information life cycle management, tiers of storage, compression of data, defragmentation and optimization of headroom space)
Manage the scheduling and sequence of infrastructure upgrades and deployments for dedicated devices and shared infrastructure
Identify and manage opportunities to eliminate stale or duplicated data
Develop and implement consistent naming standards in conjunction with naming hierarchy

Minimum Education
A bachelor's degree is required, preferably in an Engineering Science, with at least eight years of professional experience. A master's degree may be substituted for four years of experience.

Data Storage Specialist II

Minimum/General Experience
The Data Storage Specialist II shall have a minimum five years of experience in the design, development, testing, implementation, and technical management of storage (SAN/NAS) and associated networking hardware systems.

Functional Responsibility
Strong communication skills are required to engage with the Data Security Specialist, Enterprise Architect, System Engineer, and development teams in design and driving through innovation and efficiency.

The Storage Specialist II will:

Possess a solid understanding of storage concepts and key dependant technologies
Understand the client environment, its infrastructure, growth strategy, initiatives and priorities
Understand the portfolio of specific applications and their behavior
Understand the specific regulations and environmental controls
Understand the data architecture, information retention policies, usage patterns, distribution mechanisms, business resiliency requirements and business continuity (DR) approach of the client environment
Understand how to apportion applications on standard storage for optimal performance
Recommend to the Data Storage Specialist III or the Enterprise Architect tiers of storage, level of mirroring, replication, and absolute sizing
Identify opportunities for optimization (e.g. information life cycle management, tiers of storage, compression of data, defragmentation and optimization of headroom space)
Participate in the scheduling and sequence of infrastructure upgrades and deployments for dedicated devices and shared infrastructure
Identify opportunities to eliminate stale or duplicated data
Develop and implement consistent naming standards in conjunction with naming hierarchy

Minimum Education
A bachelor's degree is required, preferably in an Engineering Science, with at least five years of professional experience. A master's degree may be substituted for four years of experience.

Data Storage Specialist I

Minimum/General Experience
The Data Storage Specialist shall have a minimum three years of experience in the testing, implementation, and technical management of storage (SAN/NAS) and associated networking hardware systems.

Functional Responsibility
Strong communication skills required to engage with the Data Security Specialist, Enterprise Architect, System Engineer, and development teams in design and driving through innovation and efficiency.

The Storage Specialist I will:

Understanding of storage concepts and key dependant technologies
Understand the client environment, its infrastructure, growth strategy, initiatives and priorities
Understand the portfolio of specific applications and their behavior
Understand the specific regulations and environmental controls
Understand the data architecture, information retention policies, usage patterns, distribution mechanisms, business resiliency requirements and business continuity (DR) approach of the client environment
Understand how to apportion applications on standard storage for optimal performance
Assist in recommending tiers of storage, level of mirroring, replication, and absolute sizing
Seek and convey to supervisors opportunities for optimization (e.g. information life cycle management, tiers of storage, compression of data, defragmentation and optimization of headroom space)
Participate in the scheduling and sequence of infrastructure upgrades and deployments for dedicated devices and shared infrastructure
Seek and convey to supervisors opportunities to eliminate stale or duplicated data
Aide in the implementation of naming standards in conjunction with naming hierarchy

Minimum Education
A bachelor's degree is required, preferably in an Engineering Science, with at least three years of professional experience. A master's degree may be substituted for experience.

Network Engineer III

Minimum/General Experience
The The Senior Network Engineer must have five or more years of network engineering experience and at least one-year of supervisory experience. The Senior Network Engineer must be able to work with a variety of operating systems and platforms.

Functional Responsibility
The Senior Network Engineer is responsible for:

Possess a solid understanding of storage concepts and key dependant technologies
Understand the client environment, its infrastructure, growth strategy, initiatives and priorities
Understand the portfolio of specific applications and their behavior
Understand the specific regulations and environmental controls
Understand the data architecture, information retention policies, usage patterns, distribution mechanisms, business resiliency requirements and business continuity (DR) approach of the client environment
Understand how to apportion applications on standard storage for optimal performance
Recommend to the Data Storage Specialist III or the Enterprise Architect tiers of storage, level of mirroring, replication, and absolute sizing
Identify opportunities for optimization (e.g. information life cycle management, tiers of storage, compression of data, defragmentation and optimization of headroom space)
Participate in the scheduling and sequence of infrastructure upgrades and deployments for dedicated devices and shared infrastructure
Identify opportunities to eliminate stale or duplicated data
Develop and implement consistent naming standards in conjunction with naming hierarchy

Network Engineer II

Minimum/General Experience
The Network Engineer must have three to five years of experience in network engineering. The Network Engineer must be able to work with a variety of operating systems and platforms and understand network topologies and protocols.

Functional Responsibility
The Network Engineer is responsible for:

Conducting network performance, baselining, testing, documentation, and network design
Performing on-site surveys
Configuring and installing servers
Technology integration and testing
Network design and planning using skill sets that include, but are not limited to Windows, Windows NT, LAN Manager, TCP/IP, HP-OpenView, Sniffer, PC architecture
LAN/WAN architecture and engineering
LAN/WAN data communication and performance testing
Related network engineering
The Network Engineer must understand network configuration management and integration, LAN installation, client/server environments, etc.

Minimum Education
The Network Engineer must have a bachelor's degree in Computer Science or related field or five years network engineering experience. CNE Certification may be required.

Network Engineer I

Conducting network performance, baselining, testing, documentation, and network design
Performing on-site surveys
Configuring and installing servers
Technology integration and testing
Network design and planning using skill sets that include, but are not limited to Windows, Windows NT, LAN Manager, TCP/IP, HP-OpenView, Sniffer, PC architecture
LAN/WAN architecture and engineering
LAN/WAN data communication and performance testing
Related network engineering
The Network Engineer must understand network configuration management and integration, LAN installation, client/server environments, etc.

Minimum Education
The Network Engineer must have a bachelor's degree in Computer Science or related field or five years network engineering experience. CNE Certification may be required.

Network Administrator IV

Minimum/General Experience
The The Network Administrator IV must have eight or more years of network administration experience using a variety of operating systems and platforms. The Network Administrator IV should have experience serving as a tech lead.

Functional Responsibility:
Network Administrator IV specializes in concept, design, develop and deploy total system/product solutions for Global-wide information technology.
The Network Administrator IV is responsible for:

Translates Client and organizational objectives and critical success factors into actionable items, organization and technology strategies.
Creates information technology plans based on an understanding of the customer's organization, strategic direction, technology context and business needs.
Leads and works in a collaborative effort to create total systems and/or product solutions. Architects, designs and develops integrated business/engineering systems and products to support the achievement of the clients' business goals.
Provides 3rd level escalation for SharePoint Services outages and troubleshooting
Interfaces with vendors, and clients to install and troubleshoot problems.
Produces and interprets performance trends.
Performs sites capacity planning and alerting.
Consults with customers to identify requirements.
Prepares and updates documentation.
Assesses new and relevant technologies.
Participates as a Subject Matter Expert in architectural and design reviews.
Makes recommendations for project change as needed to improve functionality, performance, enterprise impacts, and standards compliance.
Communicates plans, status and issues to management on a regular basis.
Participates in project and activity tracking processes.
Participates in the change control process.
Continuously updates and improves skills and networking knowledge through training and self-study.
Researches, evaluates and stays current on emerging tools, techniques and technologies.

Minimum Education:
The individual shall possess a Bachelor's of Science (Bachelor's degree) degree or higher in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field. A Master's degree in any of the above mentioned disciplines may be substituted for three years of experience. MSCE preferred

Network Administrator III

Minimum/General Experience
The Network Administrator III must have five to eight years of network administration experience using a variety of operating systems and platforms.

Functional Responsibility:
The Network Administrator's responsibilities include, but are not limited to:

Troubleshooting network and remote stations
Scheduling network backups, disaster recovery and file restoration
File management
System upgrades
Network security
Network maintenance and repair

Other duties include document printing support, and control and configuration maintenance of all elements of the network such as e-mail systems, file servers, gateways, hubs, bridges, and routers.

Minimum Education:
The Network Administrator III must have a bachelor's degree in Computer Science or related field or four years network administration experience. A CNA or MCSE is preferred and may be required on a task. The individual must possess 3 Years of Windows Server 2K+ administration experience and 1 year of Linux or UNIX administration experience.

Network Administrator II

Minimum/General Experience
The Network Administrator II must have three to five years of network administration experience using a variety of operating systems and platforms.

Functional Responsibility
The Network Administrator's responsibilities include, but are not limited to:

Troubleshooting network and remote stations
Scheduling network backups, disaster recovery and file restoration
File management
System upgrades
Network security
Network maintenance and repair

Other duties include document printing support, and control and configuration maintenance of all elements of the network such as e-mail systems, file servers, gateways, hubs, bridges, and routers.

Minimum Education
The Network Administrator II must have a bachelor's degree in Computer Science or related field or four years network administration experience. A CNA or MCSE is preferred and may be required on a task. The individual must possess 3 Years of Windows Server 2K+ administration experience and 1 year of Linux or UNIX administration experience.

Network Administrator I

Minimum/General Experience
The Network Administrator I disciplines include scheduling/production control, resource/systems management, and interactive operations. Scheduling/production control is responsible for production cycle set-up and maintenance. This individual also monitors the production systems and documents the resolution of problems.

Functional Responsibility
Resource/systems management duties include using appropriate tools in monitoring and controlling system performance. Interactive operation supports, monitors, and reports on on-line application systems and availability.

Additional duties include:

Document and diagnose hardware problems and coordinates problem resolution with vendors or support groups
Researches, analyzes, and recommends new operational support technologies, tools, and techniques
Coaches others on the application of new operational support technologies
Conducts system support design and performance evaluation reviews
Identifies, develops, and updates operational support standards and procedures
Participates with corporate strategic planning teams
Keeps abreast of emerging operational support technologies and industry trends
Recommends price/performance improvement opportunities

The Network Administrator I responsibilities include first level problem resolution, customer interaction, initial point of entry into site for problems and information. Documents problem calls and escalates problems to appropriate support group.

Minimum Education
The individual shall possess a Bachelor of Science degree (bachelor's degree) or higher in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field.

Programmer III

Minimum/General Experience
The Programmer III must have three to five years of programming experience and one year of supervisory experience.

Functional Responsibility
Functional responsibilities include:

Supporting application development
Application coding and maintenance
Application testing and debugging
Creating documentation
Modifying code
Supporting and maintaining existing application code

Minimum Education
Individual must have a bachelor's degree in Computer Science or related field or five years of programming experience.

Programmer II

Minimum/General Experience
The Programmer II must have two to four years of programming experience. Supervisory experience is deemed helpful.

Functional Responsibility
Functional responsibilities include:

Supporting application development
Application coding and maintenance
Application testing and debugging
Creating documentation
Modifying code
Supporting and maintaining existing application code

Minimum Education
Individual must have a bachelor's degree in Computer Science or related field or four years of programming experience.

Programmer I

Minimum/General Experience
The Programmer must have a minimum of one year of programming experience.

Functional Responsibility
Functional responsibilities include:

Supporting application development
Application coding and maintenance
Application testing and debugging
Creating documentation
Modifying code
Supporting and maintaining existing application code

Minimum Education
Individual must have an Associate's degree in Computer Science or related field or two years of programming experience.

Programmer/Analyst

Minimum/General Experience
The Programmer/Analyst must have three to five years of experience in software analysis and development. The individual must possess specialized experience in the analysis and evaluation of software programs and applications design and performance characteristics.

Functional Responsibility
The Programmer/Analyst will analyze existing and proposed software programs and applications for potential utilization in the design and development of new or modified software programs and applications. Responsibilities include information systems design and development, client/server applications design and development, full life-cycle support, requirements analysis, full development process, and applications testing, debugging, documentation, and modification.

The Programmer/Analyst must be able to:

Confer with the technical staff and functional analysts in evaluation of capabilities and characteristics of existing software programs and applications related to ongoing systems development projects
Analyze and study complex software programs and applications to determine potential use in fulfilling other system requirements
Determine proprietary and/or other restrictions that may apply to the use, or incorporation of, existing software and applications into other systems development projects
Design, develop, modify, debug, test and document software code

Minimum Education
The Programmer/Analyst must have a bachelor's degree in Computer Science, Information Systems or a related technical discipline, or five years of programming experience. A master's degree in any of the above disciplines can be substituted for three years of experience..

Senior Graphic Designer

Minimum/General Experience
The Senior Graphic Designer must have five or more years of professional experience, including mechanical and drafting skills in PC and/or Macintosh environments. The Senior Graphic Designer should have excellent oral and written English language skills. Experience should include using graphic design and desktop publishing packages, e.g.: CorelDraw, Adobe PageMaker, Adobe Illustrator, Adobe PhotoShop, Microsoft Publisher, Microsoft PowerPoint, etc.

Functional Responsibility
The Senior Graphic Designer's functional responsibilities include:

Managing the design team
Conceptualizing the project
Directing the artwork production
Providing art preparation, layout and editing
Creating content
Working with end-users
Creating graphics using original artwork and clip art
Creatively enhancing text and data files to achieve a professional appearance
Compiling drawings and imagery from many sources into effective, clean layouts

The Senior Graphic Designer must have extensive knowledge of page layout and fonts.

Minimum Education
The Senior Graphic Designer must have a bachelor's degree in a related industry, plus industry experience. Seven years industry experience may be substituted for a bachelor's degree. A master's degree is preferred, but not required.

Graphic Designer

Minimum/General Experience
The Graphic Designer must have three to five years of professional experience, including mechanical and drafting skills in PC and/or Macintosh environments. The Graphic Designer should have good oral and written English language skills. Experience should include using graphic design and desktop publishing packages, e.g.: CorelDraw, Adobe PageMaker, Adobe Illustrator, Adobe PhotoShop, Microsoft Publisher, Microsoft PowerPoint, etc.

Functional Responsibility
The Graphic Designer's functional responsibilities include:

Providing art preparation, layout and editing
Creating content
Working with end-users
Creating graphics using original artwork and clip art
Creatively enhancing text and data files with a professional appearance
Compiling drawings and imagery from many sources into effective, clean layout
The Graphic Designer must have knowledge of page layout and fonts.

Minimum Education
The Graphic Designer must have a bachelor's degree in a related industry, plus industry experience. Five years industry experience or an associate's degree and three years may be substituted for a bachelor's degree.

Manager, Content Management

Minimum/General Experience
The Content Management Specialist will coordinate with the Web Author Community to create, update, publish, translate, archive and retire digital content for clients' web sites.

Functional Responsibility
The Manager, Content Management position consists of the following basic roles and responsibilities:

Content author - responsible for creating and editing content
Editor - responsible for tuning the content message and the style of delivery, including translation and localization
Publisher - responsible for releasing the content for use
Assist in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Import and create of documents and multimedia material.
Diagnose and resolve problems
Coordinate information to populate the web site
Research, evaluate, and provide feedback on Web content
Ability to work in a team and interact with developers and administrators

The Content Management Specialist is involved in the creation, maintenance, and application of review content standards. The Content Management Specialist should have experience using various technologies including, but not limited to Java, HTML, JavaScript, Javabeans, CGI, DHTML, XML, Perl, ASP, JSP, Cold Fusion, and database integration.

Minimum Education
The individual shall possess a bachelor's degree with experience in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field. Bachelor of Science preferred but not required. A minimum of three year's management experience is required.

Content Management Specialist III

Minimum/General Experience
The Content Management Specialist will coordinate with the Web Author Community to create, update, publish, translate, archive and retire digital content for clients' web sites.

Functional Responsibility
The Content Management Specialist position consists of the following basic roles and responsibilities:

Content author - responsible for creating and editing content
Editor - responsible for tuning the content message and the style of delivery, including translation and localization
Publisher - responsible for releasing the content for use
Assist in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Import and create of documents and multimedia material.
Diagnose and resolve problems
Coordinate information to populate the web site
Research, evaluate, and provide feedback on Web content
Ability to work in a team and interact with developers and administrators

Minimum Education
The individual shall possess a high school diploma or higher with experience in Engineering, Computer Science, Information Systems Management, Logistics, Management, or a related field. Bachelor of Science preferred but not required. The Content Management Specialist III shall have a minimum of five years experience in content generation or management.

Content Management Specialist II

Minimum/General Experience
The Content Management Specialist will coordinate with the Web Author Community to create, update, publish, translate, archive and retire digital content for clients' web sites.

Functional Responsibility
The Content Management Specialist position consists of the following basic roles and responsibilities:

Content author - responsible for creating and editing content
Editor - responsible for tuning the content message and the style of delivery, including translation and localization
Publisher - responsible for releasing the content for use
Assist in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Import and create of documents and multimedia material.
Diagnose and resolve problems
Coordinate information to populate the web site
Research, evaluate, and provide feedback on Web content
Ability to work in a team and interact with developers and administrators

Content Management Specialist I

Minimum/General Experience
The Content Management Specialist will coordinate with the Web Author Community to create, update, publish, translate, archive and retire digital content for clients' web sites.

Functional Responsibility
The Content Management Specialist position consists of the following basic roles and responsibilities:

Content author - responsible for creating and editing content
Editor - responsible for tuning the content message and the style of delivery, including translation and localization
Publisher - responsible for releasing the content for use
Assist in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Import and create of documents and multimedia material.
Diagnose and resolve problems
Coordinate information to populate the web site
Research, evaluate, and provide feedback on Web content
Ability to work in a team and interact with developers and administrators

Minimum Education
The individual shall possess a high school diploma or higher with experience in Engineering, Computer Science, Management Information Systems, Logistics, Management, or a related field. Bachelor of Science preferred but not required.

Web Site Developer III

Minimum/General Experience
The Web Site Developer III must have four to five years of experience working in technologies related to web site design. The Web Site Developer III must be able to work in several software applications and technology platforms. The Web Site Developer III must have experience working successfully with programmers, graphic artists, multimedia designers, technical writers, etc.

Functional Responsibility
The Web Site Developer III functions include:

Working directly with project staff and customer to determine and/or implement project scope and specifications
Assisting in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Diagnosing and resolving problems
Coordinating information to populate the web site
Researching, evaluating, and providing feedback on Web content
Maintaining site standards
Developing account access/classification
Providing end-user training

The Web Site Developer III should have experience using various technologies including, but not limited to Java, HTML, JavaScript, Javabeans, CGI, DHTML, XML, Perl, ASP, JSP, Cold Fusion, and database integration, as well as familiarity with server migration and setup.

Minimum Education
This individual must have a bachelor's degree in Computer Science or related field, or five or more years of experience in technologies relating to web site design. A master's degree is preferred, but not required.

Web Site Developer II

Minimum/General Experience
The Web Site Developer II must have two to four years of experience working in technologies related to web site design. The Web Site Developer II must be able to work in several software applications and technology platforms. The Web Site Developer II must have experience working successfully with programmers, graphic artists, multimedia designers, technical writers, etc.

Functional Responsibility
The Web Site Developer II functions include:

Working directly with project staff and customer to determine and/or implement project scope and specifications
Assisting in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Diagnosing and resolving problems
Coordinating information to populate the web site
Researching, evaluating, and providing feedback on Web content
Maintaining site standards
Developing account access/classification
Providing end-user training

The Web Site Developer II should have experience using various technologies including, but not limited to Java, HTML, JavaScript, Javabeans, CGI, DHTML, XML, Perl, ASP, JSP, Cold Fusion, and database integration, as well as familiarity with server migration and setup.

Minimum Education
This individual must have a bachelor's degree in Computer Science or related field, or four or more years of experience in technologies relating to web site design. A master's degree is preferred, but not required.

Web Site Developer I

Minimum/General Experience
The Web Site Developer I must have one to two years of experience working in technologies related to web site design. The Web Site Developer I must be able to work in several software applications and technology platforms. The Web Site Developer I must have experience working successfully with programmers, graphic artists, multimedia designers, technical writers, etc.

Functional Responsibility
The Web Site Developer I functions include:

Working directly with project staff and customer to determine and/or implement project scope and specifications
Assisting in the planning and delivery of Web site content, including design, layout, classification, account access, troubleshooting, information research, customer assistance, and/or training
Diagnosing and resolving problems
Coordinating information to populate the web site
Researching, evaluating, and providing feedback on Web content
Maintaining site standards
Developing account access/classification
Providing end-user training

Minimum Education
This individual must have three or more years of experience in technologies relating to web site design or related field. A bachelor's degree in Computer Science is preferred, but not required.

Microsoft Database Administrator III

Minimum/General Experience
The Microsoft Database Administrator III must have over eight years experience as a subject matter expert of SQL Server Databases. The candidate must be able to perform SQL query language scripting, Visual Basic or Java. The Database Administrator III must be proficient in the following: Database Design and Installation, SQL Reporting Services, SQL Server Integration Services, Performance Analysis and Optimization, SQL Server Analysis and Cubes for Multidimensional Reporting of Data and Database Security. Must have experience with Data warehousing, Data Mirroring, Database Splitting, Replication and Disaster Recovery/ Fault tolerant/ Redundant Load balancing solutions. The Microsoft Database Administrator III must be capable of designing, planning and implementing high availability systems. The individual must have experience working on UNIX systems as well. This individual must be able to work independently or under supervision.

Functional Responsibility
The Database Administrator III will be responsible for designing database solutions for high availability networks and working with cross-platform database applications. The individual will be required to define reporting solution and create simple applications to assist with daily administration. He/She will: ensure the Application Developers work with the preferred data types, parameters, etc. to ensure the database servers are running optimally, ensure all DTS packages are properly converted to SSIS packages, and attempt to eradicate other scripting languages with the new enhancements of the latest Microsoft SQL products. The person must have a very proactive approach to implementation of new technologies that may improve processes and reduce downtimes and repetitive tasks. The Microsoft Database Administrator III must be able to redefine database structures for optimal response time and reduction of data loss in the event of failures and also design plan and document solutions for Disaster Recovery Sites for seamless failover of systems.

Minimum Education
The Database Administrator III must have a master's degree in Computer Science, Engineering or other related discipline, and must be certified as an MCTS: SQL Server and MCSE. Experience with other Database systems, e.g., MYSQL, Oracle, etc. is considered a plus. A bachelor's degree and 12 years experience is also acceptable.

Microsoft Database Administrator II

Minimum/General Experience
The Microsoft Database Administrator II must have at least six years experience as a subject matter expert of SQL Server Databases. The Microsoft Database Administrator II must have experience with query languages, Database Design and Installation, SQL Reporting Services, SQL server Integration Services, Performance Analysis and Optimization, must work with high availability systems and design, plan and implement version upgrades. This individual must be able to work independently or under supervision.

Functional Responsibility
The Microsoft Database Administrator II will be responsible for resolving database performance issues and performance tuning. The Microsoft Database Administrator II will also be required to have experience upgrading SQL servers to the latest Microsoft SQL versions and recommending/implementing new technologies that would enhance the performance and functionality of the current database systems. He/She must troubleshoot, diagnose and resolve complex database problems, and also repair any database errors that may arise, as well as lend support to business and technology teams during design, development and delivery phases to ensure solid, scalable database solutions.

Minimum Education
The Database Administrator II must have a bachelor's degree in Computer Science, Engineering or other related discipline. Certification as an MCDBA/ MCITP: Database Administrator or MCSE a definite plus.

Microsoft Database Administrator I

Minimum/General Experience
The Microsoft Database Administrator I must have at least two years experience in Administration of SQL Server Databases in an operational, network environment. Experience with query languages (especially SQL) is a plus. This individual must be able to work independently or under supervision.

Functional Responsibility
The Microsoft Database Administrator I monitors and maintains operational database availability. Responsibilities also include database backups and restorations, as well as testing new database software, tools and upgrades. Working knowledge of Data Transformation Services and writing of Technical Documentation is a definite plus. He/She will develop and enhance system administration processes, procedures and tools, and manage database security, including authentication, user roles, database roles, login accounts and permissions. The Microsoft Database Administrator I is expected to administer multiple database technologies in a distributed network environment. Good communication skills are required, and call-in support may be required.

Minimum Education
The Database Administrator I must have a bachelor's degree in Computer Science, Engineering or other related discipline.

Microsoft Database Developer III

Minimum/General Experience
The Microsoft Database Developer III should have five to seven years of experience working with various databases including, but not limited to, Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated Oracle databases including, but not limited to, TACACS, Visionael, Concord, and NetView. Experience with XML is desired. The Microsoft Database Developer III should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and the creation of new databases.

Functional Responsibility
The daily responsibilities of the Microsoft Database Developer III include:

Establishing and reviewing system requirements
Database development and programming
Developing, implementing, and maintaining the database
Determining access time and device allocation
Conducting validation checks
Identifying protection and security
Creating documentation
Developing statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education
The Microsoft Database Developer III should have a bachelor's degree in Computer Science or related field.

Microsoft Database Developer II

Minimum/General Experience
The Microsoft Database Developer II should have three to five years of experience working with various databases including, but not limited to, Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated Oracle databases including, but not limited to, TACACS, Visionael, Concord, or NetView. Experience with XML is desired. The Microsoft Database Developer II should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and the creation of new databases.

Functional Responsibility
The daily responsibilities of the Microsoft Database Developer II include:

Database development and programming
Establish and review system requirements
Develop, implement, and maintain the database
Determine access time and device allocation
Conduct validation checks
Identify protection and security
Create documentation
Develop statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education
The Microsoft Database Developer II should have a bachelor's degree in Computer Science or related field.

Microsoft Database Developer I

Minimum/General Experience
The Microsoft Database Developer I should have one to three years of experience working with various databases including, but not limited to, Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated Oracle databases including, but not limited to, TACACS, Visionael, Concord, or NetView. Experience with XML is desired. The Microsoft Database Developer I should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and creation of new databases.

Functional Responsibility
The daily responsibilities of the Microsoft Database Developer I include:

Database development and programming
Establish and review system requirements
Develop, implement, and maintain the database
Determine access time and device allocation
Conduct validation checks
Identify protection and security
Create documentation
Develop statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education
The Microsoft Database Developer I should have a bachelor's degree in Computer Science or related field.

Oracle Database Administrator III

Minimum/General Experience
The Oracle Database Administrator III must have a technical background of 7-10 years in an operational, networked environment. The individual must be able to perform Oracle development including extensive programming in Pro/C, PL/SQL, and stored procedures. The Oracle Database Administrator III must show extensive experience in Database performance tuning, setting up high volume OLTP databases, Highly Available (HA) Solutions; such as Data Guard, Replication, and Streams, and be proficient with UNIX systems (Solaris and Linux). He/She must have previous experiences in migrating Oracle to the newest version.

Strong communication and documentation skills and the ability to work as a team player, very eager to learn and work in a fast-paced environment is a definite requirement.

Functional Responsibility
The Oracle Database Administrator III leads the design, testing, implementation, maintenance, and control phases of the organization's physical, relational, and object-oriented databases across multiple platforms and computing environments. He/She develops data architectures and database management policies and standards, as well as provides senior-level consulting services in the identification and resolution of database issues. He/She also serves as a high-level resource on database management issues, and participates in the planning, design, and usage of data resources.

Minimum Education
Bachelor's degree in Computer Science or equivalent experience. Oracle Database Operator (DBO), Oracle Certified Associate (OCA), Oracle Certified Professional (OCP), Oracle Certified Master (OCM) certification is required.

Oracle Database Administrator II

Minimum/General Experience
The Oracle Database Administrator II must be experienced with Oracle Warehouse Builder and have extensive Oracle database development experience together with a working knowledge of Oracle PL/SQL, SQL*Plus, and TOAD. The individual must have the ability to work on multiple projects concurrently and consistently meet deadlines. He/She must be a strong team player with a commitment to excellence and must exhibit strong written and verbal communication skills, as well as strong analytical, problem solving, and documentation skills. The individual must have at least 5 years experience as an Oracle Database Subject Matter Expert.

Functional Responsibility
The daily responsibilities of the Oracle Database Administrator II include:

Work with the development team to ensure ETL functionality and performance
Work with the business team to understand system impact
Help design the next data model and systems architecture
Develop, test and implement OVO alarms for database system performance problems, database application performance problems
Work with development engineers to ensure the integrity and performance of the operational datamart
Work with development engineers to propose data model and architecture changes to support integration efforts
Collect and analyze statistics to assist in determining hardware requirements, network bandwidth for projected transaction volumes, response times, and system availability targets
Analyze logs for irregularities that may impact performance and capacity levels, including identifying unnecessary cron jobs, hung threads, etc.
Proactively work with Product Service Managers to provide technical expertise in capacity planning, including analysis of system diagnostics, peak time product usage, and customer base growth projections, as well as enhancements to existing product applications that add new or heavier network, CPU or memory usage
Develop, test and implement shell scripts to perform file system and application management functions

Minimum Education
Bachelor's degree in Computer Science or equivalent experience. Oracle Database Operator (DBO), Oracle Certified Associate (OCA), Oracle Certified Professional (OCP) certification is required.

Oracle Database Administrator I

Minimum/General Experience
The Oracle Database Administrator I must have experience with tasks such as backup/recovery, database reorganizations, database performance/tuning, logical & physical database design, and disaster recovery. Above average UNIX/Linux shell scripting experience and knowledge is required. Application development experience using Oracle databases is desired. The individual must also be able to work independently or under supervision and must be above average in verbal communication and technical documentation skills.

Functional Responsibility
Work with the application vendor to ensure efficient database usage.
Work with Oracle to validate architecture and to stay current with technology direction.
The daily responsibilities of the Oracle Database Administrator I include:

Work with Operations to troubleshoot complex database issues related to the entire environment including o/s, storage and servers
Coordinate and install software patches and upgrades
Coordinate database code changes and releases

Minimum Education
Bachelor's degree in Computer Science or equivalent experience is required. Oracle Database Operator (DBO), Oracle Certified Associate (OCA) certification is required.

Oracle Database Developer III

Minimum/General Experience
The Oracle Database Developer III should have seven to ten years of experience working with various databases including, but not limited to, Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated Oracle databases including, but not limited to, TACACS, Visionael, Concord, or NetView. Experience with XML is desired. The Database Developer should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and creation of new databases.

Functional Responsibility
The daily responsibilities of the Oracle Database Developer III include:

Database development and programming
Establish and review system requirements
Develop, implement, and maintain the database
Determine access time and device allocation
Conduct validation checks
Identify protection and security
Create documentation
Develop statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education
The Oracle Database Developer should have a bachelor's degree in Computer Science or related field, and 5 years experience in database development. A master's degree may be substituted for 4 years of experience.

Oracle Database Developer II

Minimum/General Experience
The Oracle Database Developer II should have three to five years of experience working with various databases including, but not limited to Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated oracle databases including, but not limited to TACACS, Visionael, Concord, or NetView. Experience with XML is desired. The Oracle Database Developer II should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and creation of new databases.

Functional Responsibility
The daily responsibilities of the Oracle Database Developer II include:

Database development and programming
Establish and review system requirements
Develop, implement, and maintain the database
Determine access time and device allocation
Conduct validation checks
Identify protection and security
Create documentation
Develop statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education
The Database Developer should have a bachelor's degree in Computer Science or related field and three years experience in database development.

Oracle Database Developer I

Minimum/General Experience
The Oracle Database Developer I should have one to three years of experience working with various databases including, but not limited to Oracle, Lotus Notes, Microsoft Access, Sybase, DB2, and Microsoft SQL. This individual should be familiar with integrated oracle databases including, but not limited to TACACS, Visionael, Concord, or NetView. Experience with XML is desired. The Database Developer should have experience developing databases in various environments, including web-enabled environments. This individual will work closely with staff to direct the convergence of existing databases and creation of new databases.

Functional Responsibility
The daily responsibilities of the Oracle Database Developer I include:

Database development and programming
Establish and review system requirements
Develop, implement, and maintain the database
Determine access time and device allocation
Conduct validation checks
Identify protection and security
Create documentation
Develop statistical methods

Responsibilities also include maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems throughout database design.

Minimum Education
The Database Developer should have a bachelor's degree in Computer Science or related field.

Testing Engineer

Minimum/General Experience
The Testing Engineer must have four to eight years of experience providing testing services. This individual must be able to work independently or under supervision.

Functional Responsibility
The Testing Engineer provides technical test management support in one or more of the following areas: review of, comment on, and preparation of test documentation (i.e., test execution directives, test operations procedures, test and evaluation master plans, detailed test plans and reports, evaluation plans and reports, specifications, operational requirements documentation), database development, or maintenance of data in standard test management databases. The Testing Engineer must also be able to evaluate requirements to ensure they are valid criteria in a test environment.

Minimum Education
The Testing Engineer must have a bachelor's degree in Computer Science, Engineering or other related discipline. A master's degree may be substituted for two years of experience.

Senior Installation Technician

Minimum/General Experience
The Senior Installation Technician should have five or more years of experience in emerging IT engineering for network system installations and upgrades, hardware purchasing, testing and maintenance, security measures, and configuration management. Extensive experience is required in LAN/WAN installation testing and maintenance across multiple locations. He/She should be familiar with various operating systems software installation, multiple output devices, and associated hardware requirements, including LAN workstation, server, or other components related to the LAN system. Experience may include cable (fiber, coax, twisted-pair), workstation components (interface cards, floppy and hard disks, drivers) installation, configuration (multiple access units, attachment unit interfaces, hubs, gateways, routers and bridges), network software (operating systems, office automation applications), testing system components, tracing and repairing outages, diagnostics, and minor hardware repair. Supervisory experience may be required for the installation technician team. He/She should possess great customer service skills and a hands-on approach.

Functional Responsibility
The Senior Installation Technician is responsible for installing, configuring, troubleshooting and implementing all required hardware, software, peripherals and communication to current and future sites. The Senior Installation Technician is responsible for the planning and testing of hardware, and for on-site network installations. The Senior Installation Technician is responsible for managing facilities, output devices, maintenance, and communications systems across all locations and sites. The Senior Installation Technician is responsible for the installation of new equipment, proprietary software and communication packages. The Senior Installation Technician performs diagnostic testing and system troubleshooting of LAN equipment. The Senior Installation Technician repairs and replaces LAN components as required. The Senior Installation Technician performs server and workstation connection, configuration, integration, and testing and upgrades system components as required.

Minimum Education
Individual should have bachelor's degree in Engineering, Computer Science, or a related field. This may be substituted for 4 years experience. Certifications are preferred, but not required.

Installation Technician

Minimum/General Experience
The Installation Technician should have three to five years of experience in emerging IT engineering for network system installations and upgrades, hardware purchasing, testing and maintenance, security measures, and configuration management. The Installation Technician should have experience in LAN/WAN installation testing and maintenance across multiple locations. This individual should be familiar with various operating systems’ software installation, multiple output devices, and associated hardware requirements, including LAN workstation, server, or other components related to the LAN system. Experience may include cable (fiber, coax, twisted-pair), workstation components installation (interface cards, floppy and hard disks, drivers), configuration (multiple access units, attachment unit interfaces, hubs, gateways, routers and bridges), network software (operating systems, office automation applications), testing system components, tracing and repairing outages, diagnostics, and minor hardware repair. The Installation Technician should be able to work alone or as part of a team. This individual must have great customer service skills and a hands-on approach.

Functional Responsibility
The Installation Technician is responsible for installing, configuring, troubleshooting and implementing all required hardware, software, peripherals and communications to site and contract deliverable specifications. The Installation Technician is responsible for assisting in the planning and testing of hardware, and for on-site network installations. This individual works with the Senior Installation Technician, Project Manager or Technical Lead to manage facilities, output devices, maintenance, and communication systems across all locations and sites. The Installation Technician installs new equipment, proprietary software and communication packages. This individual performs diagnostic testing and system troubleshooting of LAN equipment. The Installation Technician repairs and replaces LAN components as required, performs server and workstation connection, configuration, integration, and testing, and upgrades system components as required.

Minimum Education
Individual must have at least a high school diploma. Certifications are preferred, but not required.

Senior Technician

Minimum/General Experience
The Senior Technician must have five or more years of progressive experience in personal computer (PC) software installation, upgrade, and repair. The Senior Technician must understand the technical requirements of PCs and have an understanding of installing various software applications and assembling and troubleshooting computer hardware.

Functional Responsibility
The Senior Technician performs and directs the technical work on projects. The Senior Technician manages the work of the Technician team. This individual provides technical support to internal users in diagnosing, troubleshooting, and repairing and debugging routine hardware, software or networking equipment problems.

Activities include:

Configuring, setting up and diagnosing workstation performance
Providing advanced hardware troubleshooting down to the board level
Performing hardware diagnostics and routine moves and changes
Managing the cabling and configuration of LANs, including running cables from hubs to drop sites, testing and troubleshooting, and diagramming and maintaining cable plant
Recording and archiving PC workstation environment for future troubleshooting reference
Performing basic software troubleshooting and diagnostics
Loading application software on single user operating systems
Troubleshooting and responding to user questions
Tracking and updating open calls and/or escalating problems as directed by client procedures

The Senior Technician should understand computer hardware, DMA, cable select options, NIC cards, Motherboards and NT Systems. This individual should be capable of moving boxes up to 50 lbs. and lifting PCs and monitors to be placed on desktops. The Senior Technician should have basic knowledge of computer operation and setup (must be able to assemble PC, monitor, keyboard and connections).

Minimum Education
The Senior Technician must have at least a high school diploma. MCSE, A+ and/or MSP certifications may be required.

Technician

Minimum/General Experience
The Technician must have three to five years of progressive experience in personal computer (PC) software installation, upgrade, and repair. The Technician must have standard workstation skills to install workstations and SCSI cards, load and customize software, have cable and wiring capabilities, and understand various operating systems.

Functional Responsibility
The technician performs direct technical work on projects. Works under general supervision and installs, operates, configures, troubleshoots, and repairs FIP resources.

The Technician works under the direction of the Senior Technician, Project Manager, or Technical Lead. The Technician provides technical support to internal users in diagnosing, troubleshooting, repairing and debugging routine hardware, software or networking equipment problems. The average installation (as defined by each unique network address ID) may consist of:

Activities include:

Router replacement
Change-over from Token Ring to Ethernet
Switching the network cards in workstations and LAN printers
Workstation replacement
Pulling cables and configuring LANs, including running cables from hubs to drop sites, testing and troubleshooting, and diagramming and maintaining cable plant
Installation of peripherals (e.g., printers, scanners, digital cameras, etc.)
Installation of software (via diskettes, CD-ROM, or network), and software customization
Repackaging and preparation for shipping of the removed equipment to final destination if required
May be required to inventory installed equipment, uninstalled equipment, existing equipment that provides connection and/or access to the end client's network, by either bar code scanner, key entry into a database, or manual lists.

The Technician should understand computer hardware, Direct Memory Access, and cable select options, NIC cards, Motherboards and various Operating Systems. The Technician should be capable of moving boxes up to 50 lbs, lifting PCs, and monitors to be placed on desktops. The Technician should have basic knowledge of computer operation and setup (must be able to assemble PC, monitor, keyboard, and connections).

Minimum Education
The Senior Technician must have at least a high school diploma. MCSE, A+ and/or MSP certifications may be required.

Communications Network Manager

Minimum/General Experience
The Communications Network Manager must have a minimum of seven years of experience, of which five years must be specialized. General experience includes all aspects of communication networks planning, installation, and support. Specialized experience includes protocol analysis, knowledge of OSI protocols particularly TCP/IP, X.25. X.400, X.500, supervision of the operation and maintenance of communication network systems that may be mainframe, mini, or client/server based. This individual should possess experience with ATM, frame relay, other knowledge with bridges, routers, gateways, FDDI and detailed knowledge of UNIX operating systems. Experience as a CNE or ECNE is desirable.

Functional Responsibility
The Communications Network Manager monitors systems' bandwidth, and allocates resources. Other responsibilities include interfacing with the network staff to determine critical planning levels and interfacing with outside companies regarding resources. The Communications Network Manager also evaluates communication hardware and software, troubleshoots LAN/MAN/WAN and other network related problems and provides technical expertise for performance and configuration of networks. This individual performs general LAN/MAN/WAN administration and provides technical leadership in the integration and test of complex large-scale computer integrated networks. The Communications Network Manager schedules conversions and cutovers, oversees the network control center, supervises maintenance of systems and coordinates with all responsible users and sites. This position may require supervision of staff.

Minimum Education
The Communications Network Manager must have a bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

Communications Specialist

Minimum/General Experience
The Communications Specialist must have a minimum of five years of experience, of which four years must be specialized in one of the following areas: communications software, communications hardware, or network specialty. General experience includes all aspects of communication networks. This individual must demonstrate the ability to work independently or under only general direction.

Functional Responsibility
The Communications Specialist's functional responsibilities include the following areas:

Communications Hardware
- Installing, testing, and operating network and computer (host) communications equipment (e.g., switches, modems, controllers, terminals, and multiplexers), using and implementing communications hardware and electrical standards, using communications hardware test and monitoring equipment and analyzing the results.
Communications Software
- Developing, testing, installing, and operating network and computer (host) communications software (e.g., access method and protocol software, application interfaces, transaction processors, and emulators) and using and implementing communications standards.
Network
- Designing, testing, installing, implementing, and maintaining computer networks, using and implementing network standards, particularly those of the International Standards Organization (ISO), operating computer networks, identifying and solving problems, restart/recovery, additions, deletions, and modifications of terminals, hosts, etc., optimizing network costs and performance and implementing accounting and charge back systems.

Minimum Education
The Communications Specialist must have a bachelor's degree in Information Systems or other related discipline. A master's degree may be substituted for two years of experience.

Training Specialist III

Minimum/General Experience
The Training Specialist III must have five or more years of training experience. Training experience includes traditional classroom, distance learning, and computer-based training.

Functional Responsibility
The Training Specialist III will:

Conduct training programs, seminars, and conferences
Conduct research to develop and revise training materials and prepare training catalogs and course materials
Develop instructor materials (course outlines, background materials, training aids)
Develop student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
Trains personnel by conducting formal classroom courses, workshops, seminars, and/or computer-based training
Provide input for identifying and defining present and future training needs
If applicable, work with help desk to provide technical assistance
Manage training schedules
Supervise and direct training staff

Minimum Education
The Training Specialist III must have a bachelor's degree or ten years experience within the designated industry. A master's degree is preferred, but not required.

Training Specialist II

Minimum/General Experience
The Training Specialist II must have three to five years of training experience. Training experience includes traditional classroom, distance learning, and computer-based training.

Functional Responsibility
The Training Specialist II will:

Conduct training programs, seminars, and conferences
Conduct research to develop and revise training materials and prepare training catalogs and course materials
Develop instructor materials (course outlines, background materials, training aids)
Develop student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
Train personnel by conducting formal classroom courses, workshops, seminars, and/or computer-based training
If applicable, work with help desk to provide technical assistance

Minimum Education
The Training Specialist II must have bachelor's degree or six years experience within the designated industry.

Training Specialist I

Minimum/General Experience
The Training Specialist I must have one to three years of training experience. Training experience includes traditional classroom, distance learning, and computer-based training.

Functional Responsibility
The Training Specialist I will:

Conduct training programs, seminars, and conferences
Conduct research to develop and revise training materials and prepare training catalogs and course materials
Develop student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
If applicable, work with help desk to provide technical assistance

Minimum Education
The Training Specialist I must have a bachelor's degree or four years experience within the designated industry.

Manager Help Desk Support

Minimum/General Experience
The Help Desk Support Manager must have five to seven years of experience working in an area directly relating to a help desk environment and must have excellent communication skills.

Functional Responsibility
The Help Desk Support Manager's responsibilities include:

Managing the help desk operations
Ensuring sufficient staffing to provide coverage for 24/7 operations and on-call technicians
Forwarding incident log items to appropriate departments for problem resolution and quality assurance when needed
Identifying experienced technical personnel for distribution of more difficult calls
Responding to questions as needed or assisting in troubleshooting

Minimum Education
The Help Desk Support Manager must have a bachelor's degree in Computer Science or related field. An associate's degree and four years of experience may be substituted for a bachelor's degree.

Senior Help Desk Support Technician

Minimum/General Experience
The Senior Help Desk Support Technician must have five or more years of experience working in an area directly relating to help desk and must have excellent communication skills. The Senior Help Desk Support Technician must have at least one year of supervisory experience.

Functional Responsibility
The Senior Help Desk Support Technician's responsibilities include:

Supervising the help desk staff
Scheduling shifts to ensure coverage for 24/7 operations and on-call technicians
Reviewing incident logs for problem resolution and quality assurance
Ensuring adequate staffing for peak and surge times
Responding to questions or assisting in troubleshooting
Managing escalation of more difficult calls to experienced technical personnel

Minimum Education
The Help Desk Support Technician must have an associate's degree in Computer Science or related field. A high school diploma and four years of experience may be substituted for an associate's degree.

Help Desk Support Technician

Minimum/General Experience
The Help Desk Support Technician must have three to five years of experience working in an area directly relating to a help desk environment and must have excellent communication skills.

Functional Responsibility
The Help Desk Support Technician's responsibilities include:

Answering phones and responding to emails
Logging all support incidents
Troubleshooting and resolving issues related to mechanical failures, computer hardware failures, software failures and user issues
Contacting hardware technicians for PC and peripheral problems
Escalating more difficult calls to more experienced support personnel

Minimum Education
The Help Desk Support Technician must have an associate's degree in Computer Science or related field. A high school diploma and three years of experience may be substituted for an associate's degree.

Senior Contracts Specialist

Minimum/General Experience
The Senior Contracts Specialist must have five or more years of experience in Federal Contracts Management. This individual must have proven expertise in contracts preparation and administration. The Senior Contracts Specialist must have a firm understanding of Federal Acquisitions Regulations, GSA Schedule regulations, teaming agreements and sub-contractor agreements. The Senior Contracts Specialist must also have excellent contract writing skills.

Functional Responsibility
Typical duties will be the preparation and maintenance of internal documents in support of contract administration, such as developing contract status reports, maintaining contracts-related files, and assisting with task-order proposal preparation and administration. The Senior Contracts Specialist should have a good working knowledge of cost accounting systems and Microsoft Excel. This individual should possess good communication skills. The Senior Contracts Specialist should have experience with Fixed Price, Fixed Fee, Cost-Plus, Cost-Plus Incentive Fee, Time & Materials, GSA schedules, and other contract types.

Other duties include, but are not limited to:

Set-up and monitoring of new contracts and subcontracts in the accounting system
Providing support to the program staff regarding project budgets and task proposals
Full administration of contracts and sub-contracts
Tracking modifications, extensions and files, monitoring and advising management regarding terms, technical questions, and interpretation of the contracts and sub-contracts
Managing pricing review process
Developing and implementing controls to ensure contract-to-invoice accuracy
Developing and implementing controls to track workload and workflow
Reviewing and negotiating task-order agreements
Preparing proposals

Minimum Education
The Senior Contracts Specialist must have a bachelor's degree in English or a related field. A master's degree in Contract Administration or a law degree is preferred, but not required.

Contracts Specialist

Minimum/General Experience
The Contracts Specialist must have three to five years of experience in Federal Contracts Management. The Contracts Specialist must have proven expertise in contract preparation and administration. The Contracts Specialist must have a firm understanding of Federal Acquisitions Regulations, GSA Schedule regulations, teaming agreements and sub-contractor agreements. The Contracts Specialist must also have excellent contract writing skills.

Functional Responsibility
Typical duties will be the preparation and maintenance of internal documents in support of contract administration, the development of contract status reports, maintaining contract-related files, and assisting with task-order proposal preparation and administration. He/she should have a good working knowledge of cost accounting systems and Microsoft Excel. He/She should possess good communication skills. The Contracts Specialist should have experience with Fixed Price, Cost-Plus, Time & Materials, GSA schedules, and other contract types.

Other duties include, but are not limited to:

Set-up and monitoring of new contracts and subcontracts in the accounting system
Providing support to the program staff regarding project budgets and task proposals
Full administration of contracts and sub-contracts
Tracking modifications, extensions and files, monitoring and advising management regarding terms, technical questions, and interpretation of the contracts and sub-contracts
Coordinate the review and approval of all contracts
Work closely with contract personnel on modification and contract close-out
Participate in pricing reviews and non-standard pricing meetings
Prepare and review contract information for invoice
Review task-order agreements for project compliance

Minimum Education
The Contracts Specialist must have a bachelor's degree in English or a related field. A master's degree in Contract Administration or Law Degree is preferred, but not required. Advanced degrees may substitute for 2 years of experience.

Executive Assistant

Minimum/General Experience
The Executive Assistant must have two to five years administrative support experience. The Administrative Assistant must possess good verbal and written skills and must be well versed in word processing software applications, and proficient in spreadsheet and presentation applications.

Functional Responsibility
General responsibilities include:

Applying principles and practices of business administration, organization, general accounting, program budgeting, personnel management, and employment laws
Working with senior management to achieve goals and objectives
Working independently to plan, organize, schedule, co-ordinate, make decisions and judgments relating to assigned projects and other responsibilities
Performing staff assistance on difficult or complex projects and programs

The Administrative Assistant is responsible for general office functions, to include screening telephone calls, visitors, and incoming correspondence, filing paperwork, word processing, coordinating travel arrangements, distributing outgoing correspondence, obtaining supplies, and preparing calendars, correspondences, forms, charts (i.e., graphics), reports, and tables. The Administrative Assistant reviews outgoing materials and correspondence to ensure all documents conform to prescribed formats and are processed according to defined procedures.

Minimum Education
The Administrative Assistant must have a bachelor's degree or two years of experience performing responsible general administrative work. A high school diploma and four years experience may be substituted for a degree.

Administrative Assistant

Minimum/General Experience
The Administrative Assistant must have two to five years administrative support experience. The Administrative Assistant must possess good verbal and written skills and must be well versed in word processing software applications and proficient in spreadsheet and presentation applications.

Functional Responsibility
General responsibilities include:

Applying principles and practices of business administration, organization, general accounting, program budgeting, personnel management, and employment laws
Working with senior management to achieve goals and objectives
Working independently to plan, organize, schedule, co-ordinate, make decisions and judgments relating to assigned projects and other responsibilities
Performing staff assistance on difficult or complex projects and programs

Back to Terms & Conditions

Pricing Sin 132-51

Labor Category	Year 1* (2009)	Year 2 (2010)	Year 3 (2011)	Year 4 (2012)	Year 5 (2013)
Program Director	$170.64	$177.47	$184.29	$191.12	$197.94
Project Manager	$119.12	$123.88	$128.65	$133.41	$138.18
Senior Subject Matter Expert	$240.00	$249.60	$259.20	$268.80	$278.40
Subject Matter Expert	$199.88	$207.88	$215.87	$223.87	$231.86
Quality Assurance Manager	$86.49	$89.95	$93.41	$96.87	$100.33
Senior Systems Analyst	$121.14	$125.99	$130.83	$135.68	$140.52
Systems Analyst	$112.58	$117.08	$121.59	$126.09	$130.59
Senior Business Process Reengineering Specialist	$128.36	$133.49	$138.63	$143.76	$148.90
Business Process Reengineering Specialist	$114.54	$119.12	$123.70	$128.28	$132.87
Senior Data Security Specialist	$139.65	$145.24	$150.82	$156.41	$161.99
Data Security Specialist	$116.52	$121.18	$125.84	$130.50	$135.16
Senior Information Technology Architect	$174.87	$181.86	$188.86	$195.85	$202.85
Information Technology Architect	$152.31	$158.40	$164.49	$170.59	$176.68
Process Engineer Subject Matter Expert (SME)	$210.00	$218.40	$226.80	$235.20	$243.60
Process Engineer III	$162.21	$168.70	$175.19	$181.68	$188.16
Process Engineer II	$146.76	$152.63	$158.50	$164.37	$170.24
Process Specialist	$92.69	$96.40	$100.11	$103.81	$107.52
Technical Writer III	$102.45	$106.55	$110.65	$114.74	$118.84
Technical Writer II	$93.18	$96.91	$100.63	$104.36	$108.09
Technical Writer I	$67.21	$69.90	$72.59	$75.28	$77.96
Data Storage Specialist III	$158.12	$164.44	$170.77	$177.09	$183.42
Data Storage Specialist II	$137.76	$143.27	$148.78	$154.29	$159.80
Data Storage Specialist I	$121.66	$126.53	$131.39	$136.26	$141.13
Network Engineer III	$128.87	$134.02	$139.18	$144.33	$149.49
Network Engineer II	$113.23	$117.76	$122.29	$126.82	$131.35
Network Engineer I	$98.65	$102.60	$106.54	$110.49	$114.43
Network Administrator IV	$129.13	$134.30	$139.46	$144.63	$149.79
Network Administrator III	$112.48	$116.98	$121.48	$125.98	$130.48
Network Administrator II	$96.08	$99.92	$103.77	$107.61	$111.45
Network Administrator I	$88.33	$91.86	$95.40	$98.93	$102.46
Programmer III	$108.65	$113.00	$117.34	$121.69	$126.03
Programmer II	$97.56	$101.46	$105.36	$109.27	$113.17
Programmer I	$88.10	$91.62	$95.15	$98.67	$102.20
Programmer/Analyst	$82.60	$85.90	$89.21	$92.51	$95.82
Senior Graphic Designer	$95.04	$98.84	$102.64	$106.44	$110.25
Graphic Designer	$80.24	$83.45	$86.66	$89.87	$93.08
Manager, Content Management	$113.82	$118.37	$122.93	$127.48	$132.03
Content Management Specialist III	$93.54	$97.28	$101.02	$104.76	$108.51
Content Management Specialist II	$84.59	$87.97	$91.36	$94.74	$98.12
Content Management Specialist I	$75.07	$78.07	$81.08	$84.08	$87.08
Web Site Developer III	$115.89	$120.53	$125.16	$129.80	$134.43
Web Site Developer II	$98.45	$102.39	$106.33	$110.26	$114.20
Web Site Developer I	$82.54	$85.84	$89.14	$92.44	$95.75
Microsoft Database Administrator III	$115.26	$119.87	$124.48	$129.09	$133.70
Microsoft Database Administrator II	$105.45	$109.67	$113.89	$118.10	$122.32
Microsoft Database Administrator I	$96.17	$100.02	$103.86	$107.71	$111.56
Microsoft Database Developer III	$134.48	$139.86	$145.24	$150.62	$156.00
Microsoft Database Developer II	$126.32	$131.37	$136.43	$141.48	$146.53
Microsoft Database Developer I	$118.16	$122.89	$127.61	$132.34	$137.07
Oracle Database Administrator III	$135.89	$141.33	$146.76	$152.20	$157.63
Oracle Database Administrator II	$124.68	$129.67	$134.65	$139.64	$144.63
Oracle Database Administrator I	$108.97	$113.33	$117.69	$122.05	$126.41
Oracle Database Developer III	$152.42	$158.52	$164.61	$170.71	$176.81
Oracle Database Developer II	$138.58	$144.12	$149.67	$155.21	$160.75
Oracle Database Developer I	$126.03	$131.07	$136.11	$141.15	$146.19
Testing Engineer	$64.05	$66.61	$69.17	$71.74	$74.30
Senior Installation Technician	$90.02	$93.62	$97.22	$100.82	$104.42
Installation Technician	$75.26	$78.27	$81.28	$84.29	$87.30
Technician	$65.23	$67.84	$70.45	$73.06	$75.67
Communications Network Manager	$101.23	$105.28	$109.33	$113.38	$117.43
Communications Specialist	$81.02	$84.26	$87.50	$90.74	$93.98
Training Specialist III	$92.48	$96.18	$99.88	$103.58	$107.28
Training Specialist II	$84.59	$87.97	$91.36	$94.74	$98.12
Training Specialist I	$71.91	$74.79	$77.66	$80.54	$83.42
Manager Help Desk Support	$84.23	$87.60	$90.97	$94.34	$97.71
Senior Help Desk Support Technician	$73.45	$76.39	$79.33	$82.26	$85.20
Help Desk Support Technician	$60.67	$63.10	$65.52	$67.95	$70.38
Senior Contracts Specialist	$86.49	$89.95	$93.41	$96.87	$100.33
Contracts Specialist	$72.37	$75.26	$78.16	$81.05	$83.95
Executive Assistant	$75.36	$78.37	$81.39	$84.40	$87.42
Administrative Assistant	$60.09	$62.49	$64.90	$67.30	$69.70

Back to Terms & Conditions

Note: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately. *Prices Effective April 8, 2009 - April 8, 2013

Pricing and Services SIN 132-52

ISP Services	Starts at $600 per mo per client
ASP Services	Starts at $325 per mo per client
Hosting - Secure Data Center	Starts at $1000 per mo
Enterprise Hosting	Starts at $1K per server; $2.5K per rack
Self Contained Info Facility	Starts at 60 Square Foot

Back to Terms & Conditions

USA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMS

(Name of Company) provides commercial products and services to the Federal Government. We are committed to promoting participation of small, small disadvantaged and women-owned small businesses in our contracts. We pledge to provide opportunities to the small business community through reselling opportunities, mentor-protégé programs, joint ventures, teaming arrangements, and subcontracting.

COMMITMENT

To actively seek and partner with small businesses.

To identify, qualify, mentor and develop small, small disadvantaged and women-owned small businesses by purchasing from these businesses whenever practical.

To develop and promote company policy initiatives that demonstrate our support for awarding contracts and subcontracts to small business concerns.

To undertake significant efforts to determine the potential of small, small disadvantaged and women-owned small business to supply products and services to our company.

To insure procurement opportunities are designed to permit the maximum possible participation of small, small disadvantaged, and women-owned small businesses.

To attend business opportunity workshops, minority business enterprise seminars, trade fairs, procurement conferences, etc., to identify and increase small businesses with whom to partner.

To publicize in our marketing publications our interest in meeting small businesses that may be interested in subcontracting opportunities.

We signify our commitment to work in partnership with small, small disadvantaged and women-owned small businesses to promote and increase their participation in Federal Government contracts.

To accelerate potential opportunities please contact Bill XXXXXXXXXX at TST, telephone (301) 881-8050.

Back to Terms & Conditions

BEST VALUE BLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE

(Insert Customer Name)

In the spirit of the Federal Acquisition Streamlining Act (Agency) and (Contractor) enter into a cooperative agreement to further reduce the administrative costs of acquiring commercial items from the General Services Administration (GSA) Federal Supply Schedule Contract(s) ____________________.

Federal Supply Schedule contract BPA's eliminate contracting and open market costs such as: search for sources; the development of technical documents, solicitations and the evaluation of offers. Teaming Arrangements are permitted with Federal Supply Schedule Contractors in accordance with Federal Acquisition Regulation (FAR) 9.6.

This BPA will further decrease costs, reduce paperwork, and save time by eliminating the need for repetitive, individual purchases from the schedule contract. The end result is to create a purchasing mechanism for the Government that works better and costs less.

Signatures

Agency Date Contractor Date

BPA NUMBER_____________

Back to Terms & Conditions

(CUSTOMER NAME) BLANKET PURCHASE AGREEMENT

Pursuant to GSA Federal Supply Schedule Contract Number(s)____________, Blanket Purchase Agreements, the Contractor agrees to the following terms of a Blanket Purchase Agreement (BPA) EXCLUSIVELY WITH (Ordering Agency):

(1) The following contract items can be ordered under this BPA. All orders placed against this BPA are subject to the terms and conditions of the contract, except as noted below:

MODEL NUMBER/PART NUMBER *SPECIAL BPA DISCOUNT/PRICE

(2) Delivery:

DESTINATION DELIVERY SCHEDULES / DATES

(3) The Government estimates, but does not guarantee, that the volume of purchases through this agreement will be _________________________.

(4) This BPA does not obligate any funds.

(5) This BPA expires on _________________ or at the end of the contract per?od, whichever is earlier.

(6) The following office(s) is hereby authorized to place orders under this BPA:

OFFICE POINT OF CONTACT

(7) Orders will be placed against this BPA via Electronic Data Interchange (EDI), FAX, or paper.

(8) Unless otherwise agreed to, all deliveries under this BPA must be accompanied by delivery tickets or sales slips that must contain the following information as a minimum:

(a) Name of Contractor;

(b) Contract Number;

(d) Model Number or National Stock Number (NSN);

(e) Purchase Order Number;

(f) Date of Purchase;

(g) Quantity, Unit Price, and Extension of Each Item (unit prices and extensions need not be shown when incompatible with the use of automated systems; provided, that the invoice is itemized to show the information); and

(h) Date of Shipment.

(9) The requirements of a proper invoice are specified in the Federal Supply Schedule contract. Invoices will be submitted to the address specified within the purchase order transmission issued against this BPA.

(10) The terms and conditions included in this BPA apply to all purchases made pursuant to it. In the event of an inconsistency between the provisions of this BPA and the Contractor's invoice, the provisions of this BPA will take precedence.

Back to Terms & Conditions

BASIC GUIDELINES FOR USING "CONTRACTOR TEAM ARRANGEMENTS"

Federal Supply Schedule Contractors may use "Contractor Team Arrangements" (see FAR 9.6) to provide solutions when responding to a customer agency requirements.

These Team Arrangements can be included under a Blanket Purchase Agreement (BPA). BPA's are permitted under all Federal Supply Schedule contracts.

Orders under a Team Arrangement are subject to terms and conditions or the Federal Supply Schedule Contract.

Participation in a Team Arrangement is limited to Federal Supply Schedule Contractors.

Customers should refer to FAR 9.6 for specific details on Team Arrangements.

Here is a general outline on how it works:

The customer identifies their requirements.

Federal Supply Schedule Contractors may individually meet the customers needs, or -

Federal Supply Schedule Contractors may individually submit a Schedules "Team Solution" to meet the customer's requirement.

Customers make a best value selection.

Back to Terms & Conditions

AUTHORIZED FEDERAL SUPPLY SERVICE INFORMATION TECHNOLOGY SCHEDULE PRICELIST Contract Number: # GS-35F-0498N

SIN 132-51 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

SIN 132-52 - ELECTRONIC COMMERCE (EC) SERVICES

General Services Administration Federal Supply Service

TABLE OF CONTENTS

1. GEOGRAPHIC SCOPE OF CONTRACT

2. CONTRACTOR'S ORDERING ADDRESS AND PAYMENT INFORMATION

3. LIABILITY FOR INJURY OR DAMAGE

4. STATISTICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD FORM 279

5. FOB DESTINATION

6. DELIVERY SCHEDULE

7. DISCOUNTS

8. TRADE AGREEMENTS ACT OF 1979

9. STATEMENT CONCERNING AVAILABILITY EXPORT PACKING

10. SMALL REQUIREMENTS

11. MAXIMUM ORDER

12. ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTS

13. FEDERAL INFORMATION TECHNOLOGY TELECOMMUNICATION STANDARDS REQUIREMENTS

14. CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2003)

15. CONTRACT ADMINISTRATION FOR ORDERING OFFICES

16. GSA ADVANTAGE!

17. PURCHASE OF OPEN MARKET ITEMS

18. CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS

19. OVERSEAS ACTIVITIES

20. BLANKET PURCHASE AGREEMENTS

21. CONTRACTOR TEAM ARRANGEMENTS

22. INSTALLATION, DEINSTALLATION, REINSTALLATION

23. SECTION 508 COMPLIANCE

24. PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES

25. INSURANCE - WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)

26. SOFTWARE INTEROPERABILITY

27. ADVANCE PAYMENTS

TERMS AND CONDITIONS AS IT APPLIES TO 132-51 AND 132-52

1. SCOPE

2. PERFORMANCE INCENTIVES

3. ORDER

4. PERFORMANCE OF SERVICES

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

6. INSPECTION OF SERVICES

7. RESPONSIBILITIES OF TOMORROW'S SOLUTIONS TODAY (TST)

8. RESPONSIBILITIES OF THE GOVERNMENT

9. INDEPENDENT CONTRACTOR

10. ORGANIZATIONAL CONFLICTS OF INTEREST

11. INVOICES

12. PAYMENTS

13. RESUMES

14. INCIDENTAL SUPPORT COSTS

15. APPROVAL OF SUBCONTRACTS

16. DESCRIPTION OF IT/EC SERVICES AND PRICING

INFORMATION FOR ORDERING OFFICES

1. Geographic Scope of Contract:

2. Contractor's Ordering Address and Payment Information:

3. Liability for Injury or Damage:

4. Statistical Data for Government Ordering Office Completion of Standard Form 279:

5. FOB Destination:

6. Delivery Schedule:

7. Discounts:

8. Trade Agreements Act of 1979, as amended:

9. Statement Concerning Availability of Export Packing:

10. Small Requirements:

11. Maximum Order (All dollar amounts are exclusive of any discount for prompt payment.):

12. Ordering Procedures For Federal Supply Schedule Contracts:

13. Federal Information Technology/Telecommunication Standards Requirements:

14. Contractor Tasks/Special Requirements (C-FSS-370) (NOV 2003) :

15. Contract Administration for Ordering Activities:

16. GSA Advantage!:

17. Purchase of Open Market Items:

18. Contractor Commitments, Warranties and Representations:

19. Overseas Activities:

20. Blanket Purchase Agreements:

21. Contractor Team Arrangements:

22. Installation, Deinstallation, Reinstallation:

23. Section 508 Compliance:

24. Prime Contractor Ordering From Federal Supply Schedules:

25. Insurance - Work on a Government Installation: (JAN 1997)(FAR 52.228-5):

26. Software Interoperability:

27. Advance Payments:

TERMS AND CONDITIONS APPLICABLE TO ITEM NUMBERS 132-51 AND 132-52

APPLICABLE TO INFORMATION TECHNOLOGY (IT)PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51) AND ELECTRONIC COMMERCE (EC) SERVICES (SPECIAL ITEM NUMBER 132-52)

1. Scope:

AUTHORIZED FEDERAL SUPPLY SERVICE INFORMATION TECHNOLOGY SCHEDULE PRICELIST

Contract Number: # GS-35F-0498N